Ok , there is no need to turn the battery disconnect off if you're on shore power.
If it did disconnect the batteries wouldn't charge. .
That may be the issue.
There are several systems discussed in this pdf from Newmar . There is a troubleshooting section for the disconnect solenoid, close to the end.
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99DSDP 3884, Freightliner, XC, CAT 3126B, 300 HP /ALLISON 3060
2000 Caravan toad, Remco & Blue Ox.
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