Community Forums

Alfred622 · 04-27-2012, 09:16 PM

My experience with Coach-Net was very positive the one time I needed their help. First question "you in a safe place", explained problem & gave call back # in case of a disconnect, got an RV tech that knew my coach to walk through problem, discovered a hydraulic line blew (kinda obvious from all the fluid under the coach), got the biggest tow truck I've ever seen in about 10 minutes, got an 80 mile tow to a factory service center, got followup calls to insure all was ok.

I was totally satisfied.

sdennislee · 04-27-2012, 10:07 PM

My experience was similar. They were very courteous and professional. Followed up with me on the phone twice, then the tow company called to give an eta. The service was excellent and they fixed the problem right there in the rest area and had me back on the road within 90 minutes of the initial call. This happened on a SUnday night a 1:00 AM.

I won't leave home with out them.

George Schweikle · 04-28-2012, 07:34 AM

I just renewed with Coach-Net, and notice it is now a part of, or owned by, National Motor Club. Has anyone had experience with Coach-Net since this change?

**Petro** · 04-28-2012, 07:48 AM

I have been with Coach-Net for 7 years. Thankfully we only had to be towed once. Their fist question to us was "Are you in a safe location?". They were very professional and helpful. We are very happy with Coach-Net.

Don

greystroke · 04-28-2012, 08:38 AM

Had to use them twice. The last time was a month ago. I was satisfied with the servce so I will renew this year.

wizzo442 · 04-28-2012, 08:47 AM

Have been trying to decide between Coach Net and GS. Guess I'll go with Coach Net.

deandec · 04-28-2012, 10:49 AM

The service is to send a roadside mechanic or a tow truck.

All repair costs are paid by the owner.

They wanted to tow me to a large parking lot on a Sunday afternoon and get a mobile mechanic to repair my broken fuel line. Our rig would be in a safe location and it could be left there overnight. I was not enthusiastic about that solution. (In retrospect, it would have been much cheaper and no less convenient since we could run our generator.)

I insisted on being towed to the Cummins Dealer about 60 miles further down the road. Coach-net did the checking on where to leave the vehicle and the intitial contact with Cummins West.

Good service.

aschuller1 · 04-28-2012, 11:06 AM

Received 1 year Coach Net with purchase of my Fleetwood M/H and was undecided on whether or not to renew when the year is up. It would seem from the feedback here, there is a strong positive message with the overall satisfaction of the company...made my decision to renew.

Jim_HiTek · 04-28-2012, 11:10 AM

Absolutely the best ERS out there. Wouldn't drive without them. AND no tons of junk mail like you get with GS.

ardbark · 04-28-2012, 01:16 PM

Quote:

Originally Posted by George Schweikle

I just renewed with Coach-Net, and notice it is now a part of, or owned by, National Motor Club. Has anyone had experience with Coach-Net since this change?

Per my OP, my experience was just this week, which I'd say is definetely in the post-NMC era

AGP · 05-11-2012, 10:45 AM

Love Coach net been using them since 2001.

bucks2 · 05-11-2012, 12:03 PM

Dang, now I feel bad and think I've been wasting money. I pay Coach Net for the policy, in fact I pay several years at a time, currently I'm paid until late 2014. But I've never used it. I need to find something to break so I can get my money's worth out of it.......... or maybe not.

Ken

Pirate · 05-11-2012, 05:01 PM

My only complaint with them was their insistence that I provide a mile marker for where I was, which was a 2 lane road in northern MI. I wanted to reach through the phone and rip the idiot back through to my side so I could show them there was NO mile marker, even though she didn't believe me. The repair guy took 4 hours to show up, and thank goodness I had a mounted spare or I would have been screwed.

greystroke · 05-11-2012, 05:55 PM

Quote:

Originally Posted by Pirate

My only complaint with them was their insistence that I provide a mile marker for where I was, which was a 2 lane road in northern MI. I wanted to reach through the phone and rip the idiot back through to my side so I could show them there was NO mile marker, even though she didn't believe me. The repair guy took 4 hours to show up, and thank goodness I had a mounted spare or I would have been screwed.

I would have just given them GPS Co-ordinates or the distance from the next GPS checkpoint. Sometimes you just have to walk them through a little.