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Old 12-07-2022, 08:42 AM   #1
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Concern with windshield replacement.

We have a 35' DP and are having the windshield replaced due to cracks from stones or temperature. Since our nominal address is in Summerland Key FL we get zero deductible windshield replacement. We have AARP Hartford which uses Safelite for glass. I had called them and things are moving right along. I got this message:




Hello,
I was just checking in. I left a message on Dec 2 offering Auto Glass of South Florida. They are in Marathon and they offer mobile service where you are located. Please let me know if you are agreeable to using this shop. Thank you!


I am really surprised to hear that there is any place in marathon that can do a huge single pane windshield but I am happy about that. My concern is that they want me to tell them in an email that I will accept that company. Will I loose some rights if there is a problem in that case? Does anyone have experience with this?

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Old 12-07-2022, 09:53 AM   #2
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My reply would be something like; "Your company is insuring that the job is done correctly and professionally, I know nothing about replacing windshields or any vendors in this area therefore I can only rely on your company's recommendation. If this vendor is on your company's list of approved contractors, let them do the job."
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Old 12-07-2022, 10:48 AM   #3
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I had the window in my auto replaced today by Safelite. I got to talking to the installer about RV glass replacement and he told me that Safelite is no longer doing replacements in RV's. When I asked why, he said the amount of people required to do a replacement did not make it worth it to do insurance jobs.
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Old 12-07-2022, 11:01 AM   #4
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I had my Axis windshield replaced last fall in Titusville FL. at a small auto glass shop.

Progressive uses Safelite glass as there vendor. After a few conversations with Ohio, they sent the wrong glass first time and the correct one the second time.

Had it installed a few days before heading further south. Once set up in Miami for a few days it rained for the first time. The thing leaked like it wasn't even sealed.

A call to Progressive got me a mobile installer to come out and re-seal it, no charge.
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Old 12-07-2022, 11:33 AM   #5
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After watching windshield replacement, @ REV, Decatur, IN & I would want to be assured that the shop doing the work actually has RV glass experience.

Insurance directed a friend to a glass shop on their list for windshield replacement. When he pulled in for his appointment, everyone in the shop had a deer-in-the headlights stare. After several phone calls, the job was performed elsewhere.
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Old 12-07-2022, 12:02 PM   #6
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Safelite just replaced my 1 piece windshield, Hartford insurance. Safelite and Hartford both guarantee the work.
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Old 12-07-2022, 12:25 PM   #7
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We had our windshield replace a month ago in Fort Lauderdale. It was covered under our State Farm policy. They used a specialist from Homestead that showed up with three trucks and four guys (big windshield on a 43' Newmar). They did a very good job. The name you mentioned sounds familiar but I don't recall exactly and can't find any paperwork. I went through the same drill with State Farm. During the scheduling they asked if I was OK with this company. Since I didnt have any other recommendations I said sure.
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Old 12-07-2022, 01:55 PM   #8
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Thanks for the advice. I will proceed as advised. Fingers crossed! I am very glad that it is covered under FL rules. T suspect that windshield will cost about the same as a years insurance!
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Old 12-07-2022, 03:04 PM   #9
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Had our cracked front driver's side replaced by local glass shop. State farm hooked us up. One man job. First window cracked again by it self with no use by us. Foreman of shop did second install and found a tiny piece of glass in track from broken windshield that was left behind. That speck caused enough pressure for new one to crack. Now 4 yrs latter all still good.

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Old 12-07-2022, 03:10 PM   #10
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I would suggest that you query a couple of local RV shops and ask them who they use. Very few, if any, do their own windshield replacements. FWIW, I have used Custom Glass solutions several times. I let them coordinate with my insurance company as well as selecting a local installer. I have been very happy with this solution.
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Old 12-08-2022, 08:24 AM   #11
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Quote:
Originally Posted by ernieh View Post
I would suggest that you query a couple of local RV shops and ask them who they use. Very few, if any, do their own windshield replacements. FWIW, I have used Custom Glass solutions several times. I let them coordinate with my insurance company as well as selecting a local installer. I have been very happy with this solution.
ive had 3 windshields replaced over 13 years. Each time i did the same by asking my local rv shop who they used. My insurance allowed to use a facility of my choice. Always had a perfect install.
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Old 12-09-2022, 07:58 AM   #12
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Safelite out of Ohio worked my replacement and everything went very smoothly. They also worked with me through emails and a phone call when needed. The glass repair place they recommended was very close to me.



I did an internet search on the installation company and since it was close I drove to look it over. They were a small shop but did an excellent job. I was very pleased. Also, it appears Virginia has a zero replacement cost so I had no out of pocket expense.
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Old 12-10-2022, 11:17 AM   #13
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For my latest windshield replacement, 8 used RV Glass Solutions, which is a division of Coachglass. They have facilities in several locations around the country and did an excellent job for us this summer. They do have mobile crews, but I would rather go to a facility that does replacements all the time. They work inside the building and have staging set up at windshield height to work from.
About 4 years ago, We used a mobile crew from Nationwide RV Glass. The mobile cre had to return 3 times to fix leaks and we finally had to go to a shop to have the windshield pulled and reset. While they did this at their expense, it sure was inconvenient. I figure that is better to just go to a good supplier the first time.
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Old 01-16-2023, 07:46 AM   #14
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Here are the results-
AARP insurance, through The Hartford, by way of Safelite who hired Marathon Auto Glass did the job and did it well. Four guys in two trucks came and did the job. They were polite and businesslike. The windshield turned out to have been changes at some point in the past and had been glued in. It was really hard to remove but they got it out. They had to use some glue again to back up the old rubber but did it in such a way as to be invisible and concealed by the rubber gasket. They cleaned up everything before they left.

We have had work done by Marathon Auto glass and were satisfied with the work. I recommend them.

THE ONLY THING that I think should be known is that, at the end when they ask me to sign the work order it had a section saying that the job would not be guaranteed because it had previously been glued. Because that was not part of the deal I did not agree to that. The Hartford would guaranty the windshield anyway so not a problem.
All is well. I still have to drive it head on into a blinding downfour to see if it holds water but I am sure it will.
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