Community Forums

Rsponsford · 10-15-2015, 10:55 PM

Quote:

Originally Posted by John Jones

I called country coach parts dept today to ask about a replacement monitor for my intec. I also wanted to find out about a replacement fuel sending unit.

I asked the parts guy if he had a sending unit for my 2000 Allure. He tells me that any research for parts or part numbers is 25.00 for 15 minutes of time. I was shocked. I would be mad if I paid 200k for a coach and the manufacturer told me that I had to pay for parts research.

Is this a common practice? thank God these forums are around!

I acquired an older Country Coach Concept earlier this year and have been in contact with CCC on a regular basis. They have been very helpful, especially Gregg Bootes, with my numerous questions and have never charged me for research. I even dropped in on them recently when I happened to be in Junction City and Gregg spent a considerable amount of time answering my long list of questions. I bought some parts from them which they had in stock. I even offered to pay for the time spent going over my questions, but they said it wasn't necessary. I have tried to buy parts from CCC whenever possible and have founds their pricing to be reasonable. The only issue I have had with CCC so far is their response time can be very very slow at times as I think they only have a couple techs to answer the numerous calls and emails they receive on a daily basis. If you are stuck on the side of the road somewhere you will need a different lifeline in mind when time is of the essence.

Russ

jrbarber · 10-16-2015, 01:58 PM

If we still owned our Country Coach, Kevin Waite is definitely who I would go to for maint. or info.
RV Service Reviews

CntryCoachRV · 10-16-2015, 08:34 PM

You can find part numbers from dealers who work on Country Coach, call their parts department and ask them for price and availability and they will call Country Coach and get the info. There is a country coach Yahoo group where you can get lots of help. There are ex-country coach employees who have gone into business who can also help. When you have an "Orphan" coach you must be creative and work harder to get information.

steve11669 · 10-19-2015, 01:38 PM

I stopped by Country Coach last week since I was passing through the area. I was surprised how busy the service barn was. There were numerous rigs inside as well as some outside and in the overnight area which seemed to be customers waiting on service.

I walked around and looked a some consignments and left without talking to anyone.

Good to know they are charging for information, I won't call them for anything.