Originally Posted by Mr_D
So, the OP is the second owner, he bought it "As Is" and wants the factory to pay for warranty work that is no longer covered?
I didnt buy it as is and I never would!
OP, did you get a good deal on the unit by buying it second hand? If so then the money you saved is what you have to do repairs with.
Didnt save squat and have a $3000 extended warranty that says thats not mechanical breakage thats just poor workmanship.
Take the problems up with the seller, the factory has the right to refuse service as per their written warranty. You did READ it before you bought, right?
No never saw that and thats not the point. The point is they put out factory screwups that are atrocious and should save themselves some embarrassment and restore their reputation like anyone else would ,or go out of business like the US car makers almost did.
anotherone: I feel your frustration and pain, and I agree that in a perfect world you should not have these problems. However, that said, your words I've put in bold sure read like a serious case of "buyer's remorse", and it seems to me you need to accept at least some of the blame for the situation you're in.
Apparently, you bought a used coach and spent more money on an "extended warranty" (believing that somehow made your purchase something other than "as-is"). IMO, most these extended "warranties" are vaguely written pre-paid repair contracts that take your money up front and then evade paying claims using every excuse they can think up. I too have been burned by their tricky practices.
NOW you feel ("didn't save squat") that you didn't get a good deal, but it is the deal you agreed to THEN.
Apparently, you ASSUMED ("never saw that") the coach had a manufacturer's warranty because it was so new. If you were told
by the seller that the coach had a transferable manufacturer's warranty, and now you've been told by Thor that it does not, then you should sue the seller for fraud.
I don't think it is good customer relations policy, but Thor has made their position clear regarding coach coverage for second owners, claiming there is NONE. However, you do have a fully transferable chassis warranty from Workhorse. If you're going to keep this coach, I suggest you register with Workhorse to avail yourself of their coverage. Otherwise, do yourself a favor- accept the fact that you made a mistake buying this coach, and get rid of it. Life is too short to live with this level of remorse. I wish you good luck and happier times ahead.