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Old 03-23-2021, 05:09 PM   #29
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This happened to me as well. Basically the tire tech laid down a doorway carpet but the balance bead sand was spilled around and aided in roughing up the surface. I pointed this out to the manager and he basically said it was likely there before I came and implied I was looking for discounts... I wasn't happy and told him I'm not being malicious but simply upset because my polished Alcoa wheels are not very nice looking anymore due to their sloppy work...

In the end he said the most he would do was compensate me the price of a mothers polish ball if I brought receipt. Not worth my drive back there... This was Les Schwab in Portland OR off 122nd. Don't go there...

My plan is to use some emery cloth and a polish wheel to get them acceptable. Just hand polishing was pretty decent but still see the pock marks.

The next time I go for tires, I plan to walk around and show the manager the wheels ahead of time and explain my past experience. That way if any damage, there is no weasel word against mine.
Take pictures of the wheels in HIS shop before the work starts.
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Old 03-23-2021, 06:36 PM   #30
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In my ongoing wheel damage I have a disturbing update. I actually spoke with the Store Manager (whom I believe is actually the franchise owner). Apparently every tech there is responsible for the damage they inflict. It’s taken out of their paycheck. But rather than the store making it right for the customer it’s actually up to the tech to determine the course of action with the manager being the go between. And I was told in no uncertain terms the tech would not buy me a new set of wheels nor a set of tires for my Sienna, which would at least be comparable value.

And the tech? Only the 18 year old son of one of the service writers! So the only recourse appears to be for me to bring my motor home to Big O tires, have the wheels removed and sent out to a repair facility, whom I’ve already spoken with. The wheels will never look right again plus my rig sits in an unsecured location foes up to 3 days awaiting the wheels where they then need to be reinstalled with no guarantee they won’t damage them again.

I guess I should have been a bit more cautious when I was asked to come into the store and place a “deposit” before the 6 Sumitomo tires could be shipped down from Phoenix. The amount of the deposit? None other than a PAID IN FULL amount of $2300. Oh and an extra $71 upon pickup for federal excise tax!! Does make it hard to leverage the payment if not satisfied with the job. And I also think they intentionally tried to hide the damage by literally dirtying up the wheels so badly as to not be seen. And maybe hoping I’d wait months before washing the rig!

What a [Mod Edit] show! And the Yelp reviews are horrid!
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Old 03-23-2021, 08:22 PM   #31
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The tech may be responsible to the owner, but the owner is who you paid, right? Sounds like small claim court may be in your future.
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Old 03-24-2021, 07:06 AM   #32
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The tech may be responsible to the owner, but the owner is who you paid, right? Sounds like small claim court may be in your future.
I would be tempted to give it a try if you don't care about continuing any business with the owner. If you talked and paid the company and not the "tech" thats who it should be against. Let the owner haul the tech into court and try to explain his policy to the judge.
I'm facing a similar situation when I get back from a trip. Supervisor has responded positively so I dont expect a fight. He expressed willingness to have them repilushed/refurbished which will likely work in my case.
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Old 03-24-2021, 09:18 AM   #33
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Take pictures of the wheels in HIS shop before the work starts.
This just happened to me a few weeks ago. They scratched the heck out of my front alcoa wheels and I didnt notice until the next time I washed it. I should have taken pictures prior to going in for new tires, so that I would have had a better case. On a 10 yr old coach, im not sure it matters much. I'll polish them the best I can and not lose any sleep over it.
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Old 03-24-2021, 11:43 AM   #34
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Not possible! Inside rears would not have been nice and polished.
But the outside rears are flipped as compared to the front. Take a wheel off the rear outer and you'll have to spin it to install on the front. What was touching the rear inside rim is now the exposed when installed on the front. Plus the inside rears could be steel rims rather than the high cost polished aluminum.
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Old 03-25-2021, 01:21 AM   #35
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The problem with swapping front to rear is the valve stem orientation is likely different if flipping the wheel around.
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Old 03-25-2021, 12:00 PM   #36
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The problem with swapping front to rear is the valve stem orientation is likely different if flipping the wheel around.
The valve stem can be flipped easily if that's what you want.
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Old 03-30-2021, 09:21 AM   #37
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Will put this thread to bed with a final post regarding my damaged wheels inflicted by Big O tires in the Yuma Foothills area of AZ...at the insistence of the store manager who personally wanted to see my wheels rather than pictures I drove my motorhome there yesterday. After telling him the result of an inspection by the local wheel repair specialist, that one wheel they could repaired, the other they would not be able to repair, the manager took a picture of the most damaged wheel, and then proceeded to tell me he had no equipment in the shop that could have inflicted the damage! Essentially implying in no uncertain terms the damage was preexisting. Are you kidding me? I will be taking them to small claims court, and while it may ultimately be a you say I say argument, I want him to explain their full paid price deposit and other irregularities. To imply both wheels were damaged prior to them changing out my 2015 tires just nearly sent me over the edge!! Thanks for reading
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Old 03-30-2021, 09:47 AM   #38
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Will put this thread to bed with a final post regarding my damaged wheels inflicted by Big O tires in the Yuma Foothills area of AZ...at the insistence of the store manager who personally wanted to see my wheels rather than pictures I drove my motorhome there yesterday. After telling him the result of an inspection by the local wheel repair specialist, that one wheel they could repaired, the other they would not be able to repair, the manager took a picture of the most damaged wheel, and then proceeded to tell me he had no equipment in the shop that could have inflicted the damage! Essentially implying in no uncertain terms the damage was preexisting. Are you kidding me? I will be taking them to small claims court, and while it may ultimately be a you say I say argument, I want him to explain their full paid price deposit and other irregularities. To imply both wheels were damaged prior to them changing out my 2015 tires just nearly sent me over the edge!! Thanks for reading
Wow! Sorry to hear this excuse from management but it does not surprise me. Seems lots of places just make up excuses and will not take responsibility for their inept actions of employees. Good luck.
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