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Old 05-09-2014, 06:25 PM   #1
Join Date: Oct 2013
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Dealer responsibilities

Took the coach to dealer on 4/29--did not start working on it till 5/5. House Batteries are Nov 2011--all house batteries were in good shape and charged. Picked up coach on 5/10--no power from house batteries- ( Battery switches were on the whole time at dealers) Should dealer be responsible for replacing batteries or at least some of the cost??
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Old 05-09-2014, 06:30 PM   #2
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Can't just charge them back up.
Kathy & George Zimm
Mickleton, NJ
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Old 05-09-2014, 06:34 PM   #3
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Your post indicates that you already picked up the coach tomorrow!!! Obviously a typo. Have you notified the dealer of the problem? Have they offered to at least charge the batteries for you?
Tom and Barb
'07 Winnebago Voyage 35L
Workhorse W22 chassis FMCA 219315
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Old 05-09-2014, 11:49 PM   #4
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x2 on can't you just charge them back up?
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Old 05-09-2014, 11:58 PM   #5
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macbob.....I don't see how the dealer is responsible for your batteries going dead unless they were living in it, watching TV or running things unnecessarily. If I were concerned that my batteries would go dead, I would ask them to plug it in or disconnect the batteries when I dropped it off.

N offense, but I think you have a personal responsibility to manage your coach even when it's being repaired.
Don & Mary
2019 Newmar Dutch Star 4018 (Freightliner)
2019 Ford Raptor
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Old 05-10-2014, 03:45 PM   #6
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When my MH is in any shop I visit it everyday. always asking, almost demanding proper service. Never trust them to keep track of stuff. the vast majority of techs work on several MH at one time. going from Bay to bay as parts are giving to them. I have a sign I made up that says.... When Exiting Coach PLEASE shut off Batteries at RIGHT of door! Thank you. It appears to help as I've not had DEAD Battereis since I started hanging it at the door. safe travels... ed
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Old 05-10-2014, 04:05 PM   #7
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I am with my coach when in the shop. This is the local dealer and when it goes to the manufacturer. Techs never admit to a mistake (ask them). I take personal responsibility to ensure the work is done the way I want it done and done correctly the first time. It is my $s and my coach (home). If the service facility doesn't like this, I find one that will work with me. I do not bother the techs when they are working. I do answer their questions and let them know I inspect what I expect.
2005 Newmar KSDP 3910 + GMC ENVOY XUV 37K lbs Moving Down The Road
The Avatar Is Many Times Around The USA
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Old 05-11-2014, 07:36 AM   #8
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This may sound over simplified, but the easiest way to avoid frustrations regarding dealer service departments is to avoid them. They're your absolute last line of defense.

Dealer frustrations are the number one reason people who enjoy their motor homes most eventually learn to do 99% of the necessary maintenance/repair work themselves. For those incidents where that's not possible, there are mobile techs. Unlike a dealer, you can schedule them to be there when it's convenient - FOR YOU! Not THEM, like a dealer works. That's my take anyway....
1997 37' HR Endeavor, 275hp Cat, Freightliner
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Old 05-11-2014, 07:54 AM   #9
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Originally Posted by GaryKD View Post
Techs never admit to a mistake (ask them).
How right you are!
You "pays your money and you takes your chances".
'96 Safari
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