Community Forums

oem · 12-17-2013, 11:08 AM

Purchased a brand new luxury coach from Dixie RV in Hammond Louisiana in November , when we went to pick up this brand new coach it had water damage in the interior ceiling.Was told not to worry it would taken care of or would be given new coach.Took delivery,paid and two mo later no new coach and damaged coach in factory for a month.What a mistake.Will never go there again.Buyers beware all Dixie cares about is the sale not the customer!

pagosajoe · 12-17-2013, 12:03 PM

Hopefully you had that agreement in writing?

BFlinn181 · 12-17-2013, 12:03 PM

Sorry to hear about your issues. Did you get the promise of a new coach in writing? If a new coach was damaged, why did you take delivery? I think I would have stopped the transaction and refused the coach. Have you contacted the manufacturer? While I'm not a fan of most dealers, I also don't believe in publicly flaming them. Have you talked to your bank or loan company to let them know the coach was probably never worth the sale price since it was damaged? I think we all would like to hear more details.

Jimooo · 12-17-2013, 02:28 PM

Hello we bought our MH from Dixie RV in Hammond La. everything went good as far as the sale but I think that the service department needs improvement our salesman was Aaron he was pleasant to deal with.

You should have factory the warranty just make sure that there is not any mold or mildew growing in carpet,walls or ceiling and get that in writing in case of future problems.

Good Luck And Safe Travels,

James

Capn_Dave · 12-17-2013, 03:52 PM

He did say the coach is back at the factory. I would contact the factory and get an update on the unit. At this point it is out of the dealers hands except for them to put some pressure on the factory.

Claude H · 12-17-2013, 05:55 PM

My experience..... Well here we go I give them a deposit on a new Entegra 2014 RBQ and want to take delivery 3 weeks later. Several times during that I called to find out how they were doing. I actually called managers to please make sure this will be a great experience for my family. We left south Florida with our trade in. one day before the delivery. They call when I was a few hours away to tell me there was a small problem with the Paint........ When we arrived they had us wait a hour while they worked on the lie they were going to tell us. Finally they showed the unit to us. Front,rear and both sides were masked off for painting. Dent on the driver window pane. So they offer us a different model and a different model. They must be blind or forest gump type.

Sales manger and sales guy need religion or medical help.

They are all blind or do not care about the customer or there reputation.....

So I was spending over 300k and drive 900 miles 3 weeks later. Please.... Owner should be ashamed of him self. I own a business and I would return a call if My staff did this.

Other than that they were great.

I called Motor Home Specialist in Texas the following day. They had the unit worked all day to get it ready that evening they waited one hour after they closed for me to arrive and see the unit and spend the night in there place. 3 k less then dixie rv

and they were perfect in every way.

So I would go west for a piece of mind and honest people..

Claude H · 12-17-2013, 06:02 PM

Did you buy a entegra? When did they deliver? This could be the unit they tried on me...????

HHg · 12-18-2013, 07:19 AM

I bought my Phaeton from them......the "pre-sale" support was great, but once I drove off.....I could never get through to anyone. I will say....they made the deal I wanted. I had negotiated with at least 10 different dealers, and it came down to Lazy Days in Florida and Dixie in Louisiana. I went with Dixie because they were much closer to me.

Hhg

oem · 12-18-2013, 12:32 PM

Yes i should have but we had just driven our trade 700 miles and was told new one was perfect,assurances that it would be handled,man was sent to coach destination to fix,after he left the water was still coming in coach along with numerous other issues ,i was then told was getting new coach and it was all lies.

oem · 12-18-2013, 12:38 PM

Quote:

Originally Posted by BFlinn181

Sorry to hear about your issues. Did you get the promise of a new coach in writing? If a new coach was damaged, why did you take delivery? I think I would have stopped the transaction and refused the coach. Have you contacted the manufacturer? While I'm not a fan of most dealers, I also don't believe in publicly flaming them. Have you talked to your bank or loan company to let them know the coach was probably never worth the sale price since it was damaged? I think we all would like to hear more details.

The Bank could care less,they are holding note not warranty,yes i should not have taken but we had driven our trade over 700 miles and were given assurances of repair and after repair problem was the same and were told would be given new unit for three weeks only to lead us along.This is a $400,000 coach purchased new and after first repairs its now at the factory 1200 miles away during holiday season.Think i have the rite to be pissed?

oem · 12-18-2013, 12:40 PM

Quote:

Originally Posted by Claude H

My experience..... Well here we go I give them a deposit on a new Entegra 2014 RBQ and want to take delivery 3 weeks later. Several times during that I called to find out how they were doing. I actually called managers to please make sure this will be a great experience for my family. We left south Florida with our trade in. one day before the delivery. They call when I was a few hours away to tell me there was a small problem with the Paint........ When we arrived they had us wait a hour while they worked on the lie they were going to tell us. Finally they showed the unit to us. Front,rear and both sides were masked off for painting. Dent on the driver window pane. So they offer us a different model and a different model. They must be blind or forest gump type.

Sales manger and sales guy need religion or medical help.

They are all blind or do not care about the customer or there reputation.....

So I was spending over 300k and drive 900 miles 3 weeks later. Please.... Owner should be ashamed of him self. I own a business and I would return a call if My staff did this.

Other than that they were great.

I called Motor Home Specialist in Texas the following day. They had the unit worked all day to get it ready that evening they waited one hour after they closed for me to arrive and see the unit and spend the night in there place. 3 k less then dixie rv

and they were perfect in every way.

So I would go west for a piece of mind and honest people..

Wow i cant believe you have almost the EXACT experience we had!!!!

ohhwell · 12-18-2013, 12:56 PM

Quote:

Originally Posted by oem

Wow i cant believe you have almost the EXACT experience we had!!!!

If they treated you that bad, probably not that surprising.

edgray · 12-18-2013, 04:23 PM

Quote:

Originally Posted by oem

The Bank could care less,they are holding note not warranty,yes i should not have taken but we had driven our trade over 700 miles and were given assurances of repair and after repair problem was the same and were told would be given new unit for three weeks only to lead us along.This is a $400,000 coach purchased new and after first repairs its now at the factory 1200 miles away during holiday season.Think i have the rite to be pissed?

I understand how you feel, but that won't help you get satisfaction. From the picture in your profile, I'm ASSUMING you bought an Entegra at DRV.

Do you KNOW for a fact it has been returned to the factory? All we read in the Entegra forum here in the Jayco section of iRV2 is how wonderful their CS is and that owners are treated very well. If you haven't already, take a look at the Entegra forum and get in touch with "Joyce" at CS in Middlebury. Frankly, if it IS there, I'm surprised you have not already been contacted
by Entegra.
If it isn't an Entegra, please tell us what you bought.

I'm sure others here want to know more about how this gets resolved.
Ed

KIX · 12-18-2013, 04:43 PM

Quote:

Originally Posted by oem

The Bank could care less,they are holding note not warranty,yes i should not have taken but we had driven our trade over 700 miles and were given assurances of repair and after repair problem was the same and were told would be given new unit for three weeks only to lead us along.This is a $400,000 coach purchased new and after first repairs its now at the factory 1200 miles away during holiday season.Think i have the rite to be pissed?

I think you have the right to an attorney. If I was in your shoes I would be exercising that right.