The internet search engines do not show a Jayco Altima model for any year.
The first thing is to accurately identify your brand and model of electric steps, this will help:
Kwikee Products Service Training Manual
Then you may follow the troubleshooting section to make the required repairs or adjustments.
As RRR said, Kwikee recommends they be lubricated monthly, it's in your users manual.
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2000 Winnebago Ultimate Freedom USQ40JD
, ISC 8.3 Cummins 350, Spartan MM Chassis. USA IN 1SG 11B5MX,Infantry retired;Good Sam Life member,FMCA.
" My fellow Americans, ask not what your country can do for you, ask what you can do for your country. John F. Kennedy