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Old 12-01-2022, 05:41 PM   #1
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Entry Stairs

Our stars got jammed and I replaced the motor and the controller. No help still does not work.

Jayco Altima 2018
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Old 12-01-2022, 05:55 PM   #2
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Check the magnetic switch on the door for proper operation, and check for 12V power.
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Old 12-01-2022, 06:35 PM   #3
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Ever lubed them per the manufacture's instructions?
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Old 12-01-2022, 08:47 PM   #4
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The internet search engines do not show a Jayco Altima model for any year.
The first thing is to accurately identify your brand and model of electric steps, this will help: Kwikee Products Service Training Manual

Then you may follow the troubleshooting section to make the required repairs or adjustments.
As RRR said, Kwikee recommends they be lubricated monthly, it's in your users manual.
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Old 12-02-2022, 07:13 AM   #5
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Call Lippert customer support at 432-547-7378.
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