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12-11-2017, 05:26 PM
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#1
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Member
Join Date: Apr 2014
Posts: 46
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Factory Warranty Question
I have a new 2018 coach. At the factory the front clearance lights were not properly sealed. I stored the rig for about a week. We had some heavy rain during that period. Standing water discolored the dash. Factory has authorized replacement of the dash.
Now the question:
Sitting on the dash and consequently semi-immersed was the hub for my RVi Brake remote monitor. It doesn't work now. Replacement cost is $100.00. Does anyone have any experience getting the factory to cover cost of replacing things like this, damaged because of factory defect? It's a 2018 Thor Venetian.
Thanks
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12-11-2017, 05:31 PM
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#2
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Senior Member
Join Date: Mar 2017
Location: Zebulon, NC
Posts: 5,211
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Unfortunately probably not since it wasn't part of the original coach.
__________________
Kelly and Jerry Powell with Halo (Lethal White Aussie), Nash the Rat Terrorist, and now Reid, the "Brindle we have no idea puppy"
2020 Grand Design Solitude 390RK-R
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12-11-2017, 05:42 PM
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#3
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Senior Member
Join Date: Jan 2016
Location: Northridge, CA
Posts: 1,218
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Never hurts to ask
__________________
Harry Grace
KM6ZRG
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12-12-2017, 02:41 PM
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#4
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Moderator Emeritus
Join Date: Jan 2000
Location: West Palm Beach, FL. USA
Posts: 27,712
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Never hurts to request it, but the warranty itself does not cover loss of use or consequential damage to other things. If they do anything about the Rvi, it's just for good customer relations.
__________________
Gary Brinck
Former owner of 2004 American Tradition and several other RVs
Home is West Palm Beach, FL
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12-12-2017, 03:20 PM
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#5
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Community Administrator
Tiffin Owners Club
Join Date: Sep 2013
Location: DFW, Texas
Posts: 21,568
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I would call RVI, their customer service is top rate. They might make you a special deal on a replacement. I stupidly broke the "claw" on my RVI2 that attaches to the brake pedal. It was totally my fault for attempting to move the unit before it was unplugged. They sent me a new part postage paid and would not accept payment, even though I offered.
__________________
2017 Phaeton 40IH XSH Maroon Coral - Power Glide Chassis with IFS
Previous '15 Tiffin Allegro RED 38QRA and '06 Itasca Sunrise 35A
'16 Jeep JKU Wrangler Sahara or '08 Honda Goldwing
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12-12-2017, 03:32 PM
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#6
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Senior Member
Join Date: Dec 2013
Location: Lake Havasu City, AZ & Plover, WI
Posts: 6,403
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Any good dealer would step in and replace it for you. They have ways of getting reimbursed and even if they could not with such a small amount, it would be a good gesture to the customer.
Edit: FWIW, A year after the warranty was up, my wife wanted the split window next to the passenger seat replaced with a unobstructed fixed window. I called Bob Tiffin about it (we had met him at an RV show a month before). He just had a replacement window sent to our dealer at no charge. That's the type of things companies and dealers should do to endear the customers to them.
__________________
2006 Monaco Executive 44 Denali
2013 43 QGP Allegro Bus ( SOLD )
2013 Avalanche
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