Failure Of Slide-out Awning
We have a 42' 2009 American Coach Allegiance with a full-wall 27' slide. After25,000 miles, the slide itself has worked well. We are happy with the roomy floor plan.
This past summer, however, we experienced a failure or the Carefree of Colorado slide-out awning on top of that slide. While in transit, we heard loud banging noises on the motor home roof. I stopped on the interstate highway shoulder, climbed on the roof and discovered that the spring-loaded 27' long, 3" diameter drum, around which the awning material wraps/unwraps itself when the slide is retracted/extended, had pulled out of it cylindrical housing with the awning cloth stll attached to it and intact. The drum itself was kinked 20 degrees near its midpoint.
Since we were driving the coach, the slide was fully retracted and locked in-place. Therefore the awning cloth was fully wrapped around the drum until the whole assembly came out of the housing.
My theory is that, due to the shaking of the rig on a bumpy road (I-40, west of Oklahoma City), the 2 axial bolts securing the heavy drum at both ends of the housing sheared or unscrewed, leaving the awning assembly loose. Transit air flow plus wind "sucked" the assembly out of the housing.
Has anyone experienced or heard of that kind of failure?
Now, I have a $2000 dispute with CWCARE from whom I bought a 6-year Extended Sevice Agreement. The Agreement covers mechanical failure of awnings, which I claim this incident was. They say all kinds of nonsense, including consequential damages caused by the awning extending while driving! Yeah sure, with slide fully retracted! Has anyone had bad experience with CWCARE, the Camping World extended "warranty"?
I have contacted Good Sam who advertize they can use their clout to help resove extended warranty disputes. Has anyone used that service?
Thank you in advance for any comment and/or advice.
J-Y & Linda Perez
09 American Allegiance + 02 Jeep Wrangler