Community Forums

wlw209 · 06-20-2016, 05:53 PM

I recently purchased a luberfiner ff 5488 for my DSDP. It was covered with fuel when I checked it after installation. I started the motor and checked where it leaked. It had a crack near the top of the filter. There are no scratches in the paint so I don't know what caused the fracture. I contracted luberfiner (Fram) and requested a replacement (no damages) an sent them pictures. They sent me a poorly constructed form letter to fill out. They want me to set a leakproof container and pay to ship it back to them with a signed form. I don't mind the form, but shipping is probably more than the cost of the filter. Very poor customer service.

jelag · 06-20-2016, 08:28 PM

take the filter back where you purchased it.... they should have the authority to give you a new one.... and don't worry about sending it them.... any idea why its crushed inward...

BFlinn181 · 06-20-2016, 08:28 PM

Did you install it with that crack and dent? I'd ship it back to them, expecting them to send you a new one. You can use it as a spare.

jelag · 06-20-2016, 08:34 PM

it pours fuel on the ground... how would you use it as a spare?

BFlinn181 · 06-20-2016, 09:05 PM

Quote:

Originally Posted by jelag

it pours fuel on the ground... how would you use it as a spare?

I was talking about the new one Fram will probably send you.

If you didn't damage the filter installing it, I'd think they'll send you one when you return the faulty one. Was there evidence of damage on the box it came in? Have you contacted the place you bought the filter? Perhaps they'll make an exchange and you won't have to ship it back to Fram.

wlw209 · 06-22-2016, 06:07 AM

No I did not damage the filter installing it with my hand. I bought it on vacation 500 miles away from home so returning it is not an option. I have tried 6 times to talk to anyone at the product test labs without success. They still insist that I send them the used filter in a liquid-tight container. I pay the shipping. That cost is more than the original cost of the filter with no guarantee they will replace. I will not use a Fram or luberfiner product!again on my vehicles. Very poor customer service!