Fed up with Body Shop

[Sue46]

What does your insurane company say? They should be involved? Did you try a regular body shop rather than an RV dealer?

[l1v3fr33ord1]

simssj-

I use a high-quality local auto body shop for sheet-metal repair and paint work. In addition to the usual stuff they work on trucks, buses and vintage cars, (and the occasional custom vehicle, such as a gas-powered ice-cream cart). Even when they had a lot of work to do they never had the coach for more than two weeks.

At this point, I'd consider finding such a shop, then negotiating an exit price with the shop that has your coach now.

[simssj]

Originally Posted by CJ7365

How is this the body shops fault??? Maybe you could of been more pro active and called the bay door manufacturer instead of the body shop.

I concede your point, but I hadn't really considered that it was *my* responsibility to keep up with the body shop's supplier chain. My reasoning is, I'm paying them (literally) a few thousand dollars for this work; they have their preferred suppliers; they schedule their staff and resources. I didn't see the value of me getting in the middle of this transaction, where I'm paying them for "full service."

Further, I think I was holding up my end by frequently touching base with the body shop manager for status, updates, etc.

I probably could have obtained the doors myself. Probably could have hung them myself. Probably could have primed them myself. Then taken it to them for the paint booth. But I figure, that's all work that I'm paying them to do; part of the bargain, if you will. My expectation is that they would be much more aggressive in resolving this repair than they have been.

[simssj]

Originally Posted by Sue46

What does your insurane company say? They should be involved?

Yep -- I'm calling them today to get them involved. This is going on for nearly four months, and I'm hoping my insurance company can intercede, or provide me with an alternative shop.

[Sue46]

One trend I have seen in reading about dealing with RV shops is their deceitfulness. They claim they order something and don't, blame everything on the supplier. People have been able to call up suppliers and find out nothing has been ordered while the entire time the shop is pointing to the supplier.



I personally don't understand why people go back to the RV dealer. If any research is done online there are lots of threads warning about the dealers and their lack of customer service.


I am not sayng all dealers are like this but enough to taint the industry.