Community Forums

mrboyer · 09-30-2022, 07:51 AM

We have not had problems with our 2006 Fleetwood chairs. From hard use, we did have the arms recovered due to wear, but what should one expect at 100,000+ miles.

Jkjavelin · 09-30-2022, 10:42 AM

https://youtu.be/TOXzX76GKd0
Here's a YouTube video of some people that had this done.

lbfrombigd · 09-30-2022, 11:18 AM

Recon Central in Carrollton Texas.
I paid 1000 per chair

Dutch Star Don · 09-30-2022, 12:26 PM

Many companies, including Newmar, specified a lower quality material and it bit them in the butt. Luckily, Newmar is standing behind it. Last September, when my coach was two years old, I had a wear mark on the underside of the driver's fold down arm rest. It was caused by my leg (wearing shorts) rubbing on the material. I called Newmar and tried to buy just the cover for that 12" armrest. They eventually told me they wouldn't sell just the armrest cover but would be replacing all my furniture.

I had a 2014 Dutch Star for 5 years and my current Dutch Star for two years and never had any furniture flaking or any odd wear. However, Newmar wanted to replace everything. My color was no longer available, so they sent me samples that were close. I picked one that we liked.

Over the next couple of months, they sent me a brand-new recliner and two new ottomans. Next came a box with the sofa material and the two front seat covers. Lastly, I have a table and four chairs and asked if they would send me the material for the seat covers, also leather. The next thing I know, I got four brand new seats delivered.

I told the representative I had no intention of replacing everything until it actually went bad, if it ever did/does. She told me to let her know if/when I decide to do it and Newmar would cover the cost. This response to my armrest still shocks me today.

The next owner may get all new interior coverings someday.

CharleyL · 09-30-2022, 01:34 PM

No The sofa comes apart in pieces and bed part stays put.

kbrand22 · 09-30-2022, 02:57 PM

[QUOTE=Dutch Star Don;6321859]Many companies, including Newmar, specified a lower quality material and it bit them in the butt. Luckily, Newmar is standing behind it….

I’m glad for you and some others that Newmar has “stood behind” and attempted to make up for their poor/cost-cutting decision. However based on lots of posts on the forum and my personal experience they’re not doing that for everyone.

In my case I was told that the warranty had expired, they also pointed out that I’m not the original owner. They completely ignored what a widespread issue it is and how many future buyers they may be losing. I mentioned that I wouldn’t be inclined to buy Newmar in the future because of this experience and was told “that’s obviously your decision” - the person on the phone couldn’t have cared less.

I’m sure I’ll be flamed by others replying to this post which is obviously their decision lol.

kbrand22 · 09-30-2022, 03:11 PM

Quote:

Originally Posted by CharleyL

No The sofa comes apart in pieces and bed part stays put.

Assuming this was in response to my question….thanks for the info and the picture!

n2zon · 09-30-2022, 03:22 PM

[QUOTE=kbrand22;6321996]

Quote:

Originally Posted by Dutch Star Don

Many companies, including Newmar, specified a lower quality material and it bit them in the butt. Luckily, Newmar is standing behind it….

I’m glad for you and some others that Newmar has “stood behind” and attempted to make up for their poor/cost-cutting decision. However based on lots of posts on the forum and my personal experience they’re not doing that for everyone.

In my case I was told that the warranty had expired, they also pointed out that I’m not the original owner. They completely ignored what a widespread issue it is and how many future buyers they may be losing. I mentioned that I wouldn’t be inclined to buy Newmar in the future because of this experience and was told “that’s obviously your decision” - the person on the phone couldn’t have cared less.

I’m sure I’ll be flamed by others replying to this post which is obviously their decision lol.

When we were in Red Bay this spring, someone parked next to us had Tiffin replace all their covers in their upholstery shop to fix this problem at no cost to them. I don't recall the year of their coach (a RED) but I do recall that they are the third owners and the coach was well out of warranty.

Lakeman1 · 09-30-2022, 04:06 PM

Quote:

Originally Posted by Hpozzuoli

Yes it sucks this is happenning. I went thru it too. I recovered all the furniture in my coach because of it.

Just an fyi. The leather isn’t fake. It’s actually pretty nice leather. The problem came from flex steel gluing the leather to that fabric backing. The glue dried the leather to the point that it would crack and flake off the backing. This was done because you didn’t need as thick a piece of leather with the backing as you would need without. It was cost savings gone awry.

I believe the problem/process was fixed somewhere around 2016/2017, but I could be off.

I don't have that problem on my 2004 Pace Arrow. It all looks like brand new, I couldn't be happier. I don't know when they would have gone to this.

flywithcoop · 09-30-2022, 04:37 PM

Has anyone recovered their sofa with the new Flexsteel upholstery cover supplied for free by Tiffin? Was wondering if it also delaminated over time? When Tiffin sent me the new cover set, they said I would need to find someone to recover my sofa as warranty will not cover the expense. Searched around the Columbus OH area and could not find anyone that recovers sofas. When I say it's a RV sofa, they say we don't work on RV sofas. Sofa, Drivers, and Passenger seats are looking pretty bad. Need to find somewhere in central Ohio that will recover my sofa and seats.

Benny367 · 09-30-2022, 04:51 PM

Quote:

Originally Posted by CharleyL

Had sofa and captain/passenger chairs recovered. See photos before and after. Bauer RV Upholstery, Dubuque, IA 563-542-4902. All completed in 24 hours while hooked up at the facility. Personable, competent, professional folks. 5% discount for cash or check.

Looks great! I know it's rude to ask, but what was the cost for the Upholstery?

mdfaloon · 10-01-2022, 08:30 AM

We have a 2019 Canyon Star that has front seats starting to flake. Does anyone have a good number at Newmar to call for cover replacement?

Century777 · 10-28-2022, 02:28 PM

Saw a recent youtube video that a fellow RV'er posted about his visit to Bauer RV Upholstry. In that video, he mentioned that Bauer is also knowledgeable about the footrest mechanism which many people have trouble with. So I called Lisa and sure enough, she knew right away what was wrong - a safety interlock switch that was for some unknown reason initially invisible to me. She was able to point me to it right away. Sure enough it was the switch and she is sending me a new one.

Cant beat service like this. So professional. Without a doubt we will be driving to Bauer soon to get our Flexsteel seats reupholstered.