Our slide lifts and comes in above the floor on rollers. It tips as it starts to move and then levels out when fully in or drops into place when extended. However, it never scrapes the ceiling and I think yours may have an adjustment issue.
I would start by determining the manufacturer of the slide system and the model. That may be on a sticker somewhere that lists all installed equipment with model and serial numbers. Ours was on one of the doors in a kitchen cabinet. Once you determine that, you can probably download the service manual in pdf format from the manufacturers website.
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TeamFoxy ~ Traveling North America
2016 Newmar Canyon Star 3710
2017 Chevy Equinox in tow.
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