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Old 07-15-2015, 09:34 AM   #1
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Thumbs down GOOD SAM Road Side Assistance Good & or Bad?

WE have had policy with Good Sam Road Side Assistance for about 10 years and have only tried to use them on 2 occasions in that time. Both calls were for assistance to change a flat for an inflated spare. First time we were in a WalMart Parking lot in a Town in Ontario. ONLY one WalMart in that town but because I could not provide a street number or intersection service could not be provided. I change the wheel myself and went on. This was 2006 and should have twigged that the service was probably useless then but continued to pay premiums to date. As of last Thursday I now know the service is useless. We were trailering our boat from Florida to Ontario and had a trailer tire blow on I- 95 at exit 7 in North Carolina. Called Good Sam at 6:20 PM spent 20 minutes so they could figure out where we were and if we had coverage for a boat trailer. Finally they said they would dispatch someone to our assistance but would I stay on line to answer questions if needed, waited and waited and finally they needed to know how long the trailer was, how heavy the boat, and were we on pavement of grass. Answered questions and G S said they would call back when they found assistance. Called back in 15 minutes to say they found someone but had no drivers so could not respond. G S said they would find some else so waited and waited until 8:55, starting to get dark on a very busy interstate so I decided to change wheel myself. Instructed my wife to call and cancel request for assistance but she could not get talking to the dispatch person who was supposed to be getting back to us so canceled anyway. At 9:10 GS dispatch person called to say he had contacted 9 providers and no one could assist us until TOMORROW MORNING. Now you know why I say we have paid in excess of $1000.00 for a service that is totally useless.
Anyone out there that has a Road Side service that has proven to be USEFUL or has anyone out there had similar experiences with Good Sam or any other Road Side Assistance providers?
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Old 07-15-2015, 09:45 AM   #2
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As you have found, the quality of service can vary greatly depending on where you are, time of day, day of week, etc. Roadside assists are just dispatchers and fee reimbursement agents - they don't have tow truck to send out themselves. Sometimes the tire or tow services are busy. Sometimes they are not very prompt or professional. And some of them don't like providing service through GS (and sometimes others) because it may take a long time to get paid.

I've had both prompt and delayed service from Coach-Net. Sometimes an hour or two, and sometimes much longer. Worst was over a weekend, cause I needed a tow to a repair shop and the nearest qualified shop would not give access to their locked yard after 5 pm Friday. I was in a campground anyway, so no sweat there.

I see lots of complaints about GS dispatching and ineptitude, so would recommend another provider, e.g. Coach-Net, Allstate Motor Club, etc. However, my last experience with Coach-Net (two years ago, for my car) wasn't all that great either. Their famous service seems to have gone downhill since they became part of NMC (National Motor Club).
Gary Brinck
Former owner of 2004 American Tradition and several other RVs
Home is West Palm Beach, FL
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Old 07-15-2015, 10:24 AM   #3
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Good Sam

We have only had one incident where we needed assistance and that was a flat tire on our travel trailer. It was a Sunday morning in Ocala, FL in front of a campground. We contacted Good Sam and within an hour a company responded with two people and they removed the tire, repaired it and put it back on and we were on our way. No hassle.

It seems to be hit or miss with all the services as I think I have read complaints and heard accolades regarding them all.

I agree that two problems in a row Is irritating to say the least and makes you want to shop around.

Good Luck
Steve and Liz
2016 Ventana 4041, All Electric
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Old 07-15-2015, 10:49 AM   #4
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I had GS for several years and the three times I needed them they had someone to me within 90 minutes. I have CoachNet now because I find their tech support more helpful for my motor home. I have needed them about 3 times, and each time, again, service was on-site within 90 minutes.

All of the roadside service providers contract with a network of local providers and service is hit or miss, depending on the particular locality and luck of the draw. Changing my own tire is not a option for me, since I have a large Class A with 22.5" tires. In some ways it is probably easier to get road service for a large motorhome, since they have to send one of the truck tire guys from a 24/7 service, rather a wrecker driver from Jim Bob's Garage.
Upstate South Carolina
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Old 07-15-2015, 11:35 AM   #5
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When looking for a roadside assistance provider I asked Coach Net and Good Sam for an all up copy of their services that they provided. I wanted a copy of the contract, not the PR brochures that are so prevalent. Coach Net directed me to their contract. Unfortunately after extended time on the phone, talking to various "supervisors" and a number of fast talking salespeople, I was told Good Sam does not release a copy of their service contract BEFORE I AGREED TO IT.

I told them I was not just off the boat and the last time I agreed to buy a pig in a poke was when I was 13. I went with Coach Net and have had no problems with service calls, even in Alaska, when it involved a service provider traveling hundreds of miles to bring me a tire and do the necessary change over.
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Old 07-15-2015, 12:34 PM   #6
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I'm due for renewal with GS myself. At $179/yr for my 99 Class-A I am at a crossroads whether its worth the money invested.

I don't camp anywhere too distant from major towns. I always drive the major highways. I keep a spare tire on the rig so it's just a matter of getting the tow to replace it.

I'm curious if a tow to local garage on a breakdown would cost more than $200?
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Old 07-15-2015, 12:59 PM   #7
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Hmm, in looking at Coach-net. I don't need "all the extras" such as Concierge services etc. Significant cost savings for the basic plan that gets u unlimited tows. I don't need RV insurance as I already have that!

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Old 07-15-2015, 06:23 PM   #8
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I had the opportunity to use my Good Sam tow insurance last October. Blew a coolant hose on my 38 ft DP 98 HR Endeavor 16 miles east of Ardmore, OK. Called about 1 pm. Waited for a call back on a pickup time. About 4:30 saying the driver was on a call and would be on the way soon. About 6:00 PM I called to find out when we could expect him. He arrived about 6:30 and after removing the drive shaft we were at the repair shop about 7:30. I ask him why it took so long to get to us he said he had to drive 82 miles from his shop. There were at least 6 tow trucks in Ardmore able to tow our coach but none of them will tow an RV. Too much risk of damage to an RV that can run into 10's of thousands of dollars. If we had had a local tow truck we could have been back on the road in about 3 hours but had to spend the night because most of the mechanics were gone for the day when we got there. I can't fault Good Sam for the delay. They checked the area and got the closest will tow. The invoice for the tow was $600 so was the cost of the tow insurance worth it? I'd have to say yes. Good Sam hasn't made any money on my tow insurance. I guess you can't make a tow company tow an RV if they don't want to but I hope Good Sam doesn't steer other tow to them.
1998 37 ft Holiday Rambler Endeavor CDS
Cummins 5.9 275 HP 6 speed Allison Transmission
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Old 07-15-2015, 08:23 PM   #9
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I have had GSRA for about 9 years. In that time only needed them once. I stopped for fuel at a SMALL truckstop in the middle of nowhere NC on a Sunday afternoon. When i went to start up the coach would not start. So there I was sitting in the fuel island and no start. I called GS figuring no way in hell on a Sunday afternoon in the middle of no where would there be someone to help. Low and behold they called back in about 15 minutes and said they found a mobile tech but that he was on a service call and it would be about 1.5 hours before he arrived. Sure enough about 1.5 hours later he rolls in hooks his computer up finds the issue, fixes the issue and we were rolling again....Worked great. That's the only time I have needed them so far. I personally think they are fine, I think the problem lies with the service people and GS doesn't have much they can do about that. As for not knowing where the Wal-mart was in the OP's case, why not take five minutes and walk in the store and ask their store number or address?
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Old 07-18-2015, 12:27 AM   #10
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I have had good luck with GS also. If you find the service is not stellar, go post in their Forum. If no one says anything they don't know they need to fix it.
2007 Fleetwood Excursion 40E
2007 Chev Classic CC LB D/A - Toad
2013 Jeep Sahara Unlimited - Backup Toad
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Old 07-18-2015, 08:07 AM   #11
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Again it's pretty much hit or miss depending on location. I had cancelled my policy with GS because of poor service about a year before, and went with Progressive, my roadside assistance is now a rider on my Progressive policy, $24 for a year. I needed a tow while at Destruction Bay Yukon Territory. Called Progressive and told them to send me a trailer to put the coach on, not a tow. They had no problem with that, but it did take awhile since the truck had to come from Whitehorse which was 180 miles away. That wasn't a problem since we were in a campground. Sure glad I didn't have to pay that bill as the round trip for the truck was 360 miles.
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Old 07-18-2015, 08:47 AM   #12
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I have used gs twice in the last year or so and both times got rolling. First time broken down at a casino with broken surpentine belt and second time from my driveway ....towed to a garage to fix turbo. Service wasnt perfect but I judge them on the final result. They got us moving.
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Old 07-18-2015, 06:18 PM   #13
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We had a blow out last May, GS did fine.
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Old 07-18-2015, 07:09 PM   #14
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I was stuck in mud up to my front axles in my friends front yard in Pa. I called GS and told them what the problem was. They called back and said the tow truck that was needed was out pulling big trucks out of the snow. They called aver 30 minutes and let me know how soon he would be there. After we were pulled out GS called and made sure we were ok. That is the only time I have had to use them in 7 years of rving
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