Good Sam Services

[NoFear]

For those of you that are members of Good Sam, and use their services like insurance, roadside assistance, etc......how satisfied are you with their service(s)?

[smiller]

You'll find that Good Sam is mostly a marketing channel, although you can turn off most of it by opting out. That said, I have both Good Sam road service and Good Sam insurance (GMAC) and have been happy with them. And I use the 10% campground discount quite frequently.

[jlfbatonrg]

We use Good Sam's Roadside Assistance, and have been quite happy with it.

[oldandred]

I called them one night about well afternoon about 3:30 PM was told I would be towed about 2:00 AM sitting in a 7/11 in waynesboro Va,
with the help of a stranger got her going in one hour called the and let them know no longer needed the tow and they said the wrecker is on the way the guy was upset Im changing service next month
ten hours for a tow no thanks.

[boweavel]

i have used the roadside assistance twice and have nothing but good things to say about their service. never had to wait more than 30 minutes. i use my pa discount more than gs but its handy to have.

[Grimesy]

Got a good deal on a Life time membership several years ago so if they are good or bad at this point it doesn't make any difference as far as that membership goes. Do like the fact that I no longer have to join the Presidents Club to get my 10% at C.W. I do have my towing and insurance through them. Tried to get a better deal, 2 grand for 6 months with a motorhome and 2 cars is a little much but couldn't beat their price. Do use Trailer Life Camping Book and the 10% discount. I do hate all the trash mail I receive, but lets face it insurance is a huge money maker and as with any corporation the bottom line speaks the loudest.

Don

[baraff]

I use CoachNet for roadside assistance and AAA for discounts. Just about any campground that takes Good Sam will give the same discount via AAA. And no junk mail.

[Dmk960]

I have the continued service plan with a $250 deductible. This came in handy when my jacks stopped working and needed replaced to the tune of $2765; my cost was the deductible. Although I paid the premiums, it was still worth the cost. One year cost about $700, plus the deductible, I was way under the $2765!

[Mr_D]

Originally Posted by oldandred

I called them one night about well afternoon about 3:30 PM was told I would be towed about 2:00 AM sitting in a 7/11 in waynesboro Va,
with the help of a stranger got her going in one hour called the and let them know no longer needed the tow and they said the wrecker is on the way the guy was upset Im changing service next month
ten hours for a tow no thanks.

They contract with local service companies and can't control; when the truck will get to you. If you need a heavy duty tow trucj=k you have to wait till it is available to tow you. Not a Good Sam issue, IMHO.
We have Coach Net and I had to wait a almost 2 hours at the Phoenix Raceway earlier this year, I canceled it and had an on site service get me going temporarily. Turned out I needed a new starter, not just a jump start. I had replaced the batteries a couple weeks earlier so I knew it wasn't them.

[gemini5362]

I have good sam road side service and I have the good sam extended warranty. I priced good sam insurance. Let me discuss my experience with each one seperately.

Good Sam Insurance-- I priced the good sam insurance for my motorhome when I bought it. I have insurance with an insurance company called Safeco. I have had them for several years and have my car and several of my rental houses with them. I can not say enough good things about them. The times I have had to use them for my car they were excellent. I had one of my rental houses burn down and they paid for the house never raised my rates or cancelled me. I do not have them on some of my cheaper houses because of their policy fees. They base the fees on the size of the house not the value. On some of the houses I have the minimum policy was twice the value of the house so I went with a company that just let me insure the value of the house. I do not remember the difference between them and good sams but if i remember right good sams was 3 times the price for the same policy if not three times it was over double.


Road Side service. The one time I had to use the road side service I was very disapointed with it. To be honest it was not a pleasant experience. I noticed an advertisement from Good Sams with circular that said to write the CEO if you had problems I did and the next day I recieved a call from a manager with the road service department and he asked what happened I told him and was assured that they would look into it and that the problem would be fixed. The also did some things to make up for the experience I had. I have not had to use them since but the manager did go out of his way to make up for the bad experience I had. When my road side service expires I will renew it.

Extended Warranty-- I have had to use this twice. The first time I used it was the same time I used the road side service and the results were pretty bad. After the email to the CEO I also recieved a call from the extended warranty manager and he also took care of the problem and did some things to make up for the experience. The second time I used it the service worked well. They do not recommend who to take my Motorhome to for engine problems so I used a large truck facility that had a motorhome department. They were a freightliner authorized service center. The service department did a great job until I went to pay then I had problems. They had the authorization to do the repairs but the finance manager would not release my motorhome until the entire repair had been paid for. I offered to leave a credit card number and if they did not get paid the finance manager could charge the non deductible portion of my repair to my credit card. He refused to do that. The service manager called the Good Sam Warranty department and they faxed him a check for the full amount on the spot so that I could go ahead and continue on with my vacation. I could have paid for the repair up front but the way the warranty department works getting reimbursed is a huge problem. That was the issue with my first use of the warranty. They refused to reimburse me for a repair. Now that I know how things work with them I wont pay for covered repairs out of my pocket and as long as they will fax a check immediately on demand I do not forsee a problem in the future if I need them again.

[Dog Folks]

Here is a copy of a post that I put on another forum about what happened to us just yesterday!

We have had Good Sam ERS for a number of years and never used them.

Today, in Georgia, on 1-75, we blew a trailer tire. Our first with this rig in 6.5 years. I am disabled and probably could have changed the tire myself but it would have been a real effort, and my main reason for having Good Sam ERS.

We called and were put in touch with a well-spoken, efficient and personable CRS person at Good Sam. She said that we would have a truck to us in less than 45 minutes. She also said that the service provider would call us. He did so and within 20 minutes arrived at our location. He had all the tools needed and quickly installed our spare and wished us a safe trip.

Within 45 minutes of the blow out we were back on the road!!! Good Job Good Sam!!! Later, we also received a follow up call to insure that we received the needed service. I am very satisfied with the service.

[NoFear]

Originally Posted by Dog Folks

Here is a copy of a post that I put on another forum about what happened to us just yesterday!

We have had Good Sam ERS for a number of years and never used them.

Today, in Georgia, on 1-75, we blew a trailer tire. Our first with this rig in 6.5 years. I am disabled and probably could have changed the tire myself but it would have been a real effort, and my main reason for having Good Sam ERS.

We called and were put in touch with a well-spoken, efficient and personable CRS person at Good Sam. She said that we would have a truck to us in less than 45 minutes. She also said that the service provider would call us. He did so and within 20 minutes arrived at our location. He had all the tools needed and quickly installed our spare and wished us a safe trip.

Within 45 minutes of the blow out we were back on the road!!! Good Job Good Sam!!! Later, we also received a follow up call to insure that we received the needed service. I am very satisfied with the service.

Thank you for sharing! Glad you were back up and running so quickly. Safe travels! Wish I was out there with you on the roads. In His timing... :-)

[wydglydrydr]

I had insurance through Good Sam, the policy actually being with GMAC. The first year the premiums were the best I could find, and I liked the idea of being able to suspend it while the MH was parked at home. When renewal time arrived, the annual premium ($900-ish) jumped by almost $500. I cancelled.

I have used my Good Sam Roadside Assistance once, and was glad to have it. I had a blowout of an inside rear. I had to pay up front and get reimbursed for the tire through Goodyear warranty, but the simplicity of having someone come to me with a tire, change it, and get me back on the road was absolutely worth the annual RA cost.

[smiller]

Originally Posted by wydglydrydr

I had insurance through Good Sam, the policy actually being with GMAC. The first year the premiums were the best I could find, and I liked the idea of being able to suspend it while the MH was parked at home. When renewal time arrived, the annual premium ($900-ish) jumped by almost $500. I cancelled.

My premium with GMAC jumped for the second year also, but... my wife had a chargeable accident and we switched to full-timer coverage so it's difficult to know what factors to attribute the increase to. But bottom line, even with the increase GMAC is still less expensive than the alternatives (I checked with Blue Sky and Progressive) plus they provide coverage options (replacement cost, etc.) that the others don't. GMAC's customer service is so-so at best but they were efficient and easy to deal with after my wife's fender-bender and the price, even with substantial increase, is still the most competitive so all things considered... I'm sticking with them.