I've had nothing but positive experiences with Reliable. I too worked with Rick Muller who seemed honest and forthright. I ultimately did not purchase from them but have used their service for post purchase warranty items and ongoing maintenance. Unlike many dealers they were more than happy to work on my coach even though I didn't purchase from them, which is rare in the RV world. The service manager is John Steuber (sp) and he has always been very accommodating.
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I would NEVER do business with an RV dealer that wouldn't treat a person the same whether they bought from them or not. Obviously not someone you can trust. After reading on this forum I have a new "first interview" question for any dealer that I am considering: "I have XYZ coach. I didn't buy it from you but I need some warranty work. Can you help me?". If the answer is anything other than "no problem at all" I will walk away and cross that dealer off my list.
I will NEVER do business again with the company that I bought my coach from. Sure, I got a great price.. but I also got stranded in a major intersection in downtown Seattle because they didn't use a new hose clamp when they replaced the fuel filter. The hundreds of people that were affected as well as the money and time that cheap little hose clamp cost is beyond excusable. That is just one item on the shocking list of "I can't believe they did that".
Be careful.. interview dealers and be discerning. There are some really good dealers and a lot of really bad ones. Instead of the 80/20 rule I think it is more likely closer to the 95/5 rule.