In terms of diagnosing the problem, I suggest you contact Paul Maddox, aka azpete. Paul is an HWH employee and IRV2.com member who has helped out a number of us. He publishes his contact information. You could send him a PM, but he publishes his phone number (602-549-3638) and direct email address, either of which might be faster:
pfmaddox@att.net
For what it's worth, when my slide was creeping out, it was a bad retract solenoid valve. While I was at it, I had the extend solenoid valve replaced as well. In my case this was a good idea, the mobile tech told me both of the old ones were pretty contaminated with crud.
I wasn't able to get new solenoid valves from HWH, but Stuart's Service in Elkhart, IN, had them:
HWH Replacement Parts - Stuart's Services
They were great to deal with over the phone.