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Old 04-04-2017, 02:03 PM   #1
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HWH jack failure - replacement source?

Prior to taking our coach in for annual maintenance and installation of a Safe-T-Plus, I noticed what appeared to be hydraulic fluid staining the ground at the RF jack. Of course, all three other jacks retracted but this one. Just got off the phone with the service rep at the shop. He said seal is definitely bad and the whole jack will probably need to be replaced (not sure yet if they have properly determined whether or not a seal kit install would fix it). The service rep also said that he is having a difficult time locating the part(s). Any of you folks have any recent experience with locating HWH replacement jacks? We are not leaving to head out west until the end of May, so I hope this will be resolved before then.

The part number is AP29964 from the build sheet. See sig for other details.
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Old 04-04-2017, 03:33 PM   #2
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Call HWH directly. They are very responsive. I just finished replacing a solenoid and shuttle valve I got from them. They will overnight (at cost, of course).
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Old 04-04-2017, 04:52 PM   #3
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HWH themselves. Or a local hydraulics shop.
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Old 04-04-2017, 06:24 PM   #4
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Stewards Service is a HWH house also - nice people and very helpful.
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Old 04-04-2017, 06:31 PM   #5
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Hwh sells direct to owners as well as repair shops.
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Old 04-04-2017, 07:26 PM   #6
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If you want you can take your motorhome right to HWH in Moscow Iowa they have a great big shop and are very knowledgeable i've been there a couple of times and will go back they even have a place you can plug-in if you get there the night before
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Old 04-04-2017, 08:25 PM   #7
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I dont know if you are stuck,but i had the same problem,and i put the jack all the way down sprayed alot of silicone on it wiped it all down ,Then i used a shovel to pry it up and it went up easy.This probably isnt a fix but if your stuck it may help you out of a jam
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Old 04-05-2017, 12:07 PM   #8
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Chuck at Stuart's Service was a valuable detail source for how to replace. I purchased s replacement solenoid valves in the past from him. FYI (1-574-262-0225). Additionaly I have had the solenoid valves rebuilt at the HWH facility. FYI (1-800-321-3494 or
1-563-725-3396). You should be able to purchase your needed parts using ether of the two phone sources above.

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Old 04-06-2017, 05:15 AM   #9
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Quote:
Originally Posted by RV735 View Post
Chuck at Stuart's Service was a valuable detail source for how to replace. I purchased s replacement solenoid valves in the past from him. FYI (1-574-262-0225). Additionaly I have had the solenoid valves rebuilt at the HWH facility. FYI (1-800-321-3494 or
1-563-725-3396). You should be able to purchase your needed parts using ether of the two phone sources above.

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Thanks, RV735. I forwarded this contact info to the repair facility.

Also thanks to all others who responded. I will update as soon as I hear back from the repair shop. Plan B would be to find a hydraulic shop who would take on the repair (if a repair is possible).
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Old 04-08-2017, 10:24 AM   #10
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all hwh parts are readily available from several sources. hwh direct, stuarts in elkhart indiana, ppl rv in houston tx. amazon, ebay. all you need is the model number off the part. be aware that you do not need the whole jack. only the cylinder.
hwh can also rebuild the cylinder at much less cost. call the factory and request a rga number which is the tracking number for your part. it takes about three weeks to get it back on your coach..
hwh does not normally sell seal packs if the seal is damaged and the jack leaks, who is responsible for the warranty? most shops dont give warranties on someone elses parts. besides, hwh gives you a one year warranty on parts and labor.
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