Journey with Confidence RV GPS App RV Trip Planner RV LIFE Campground Reviews RV Maintenance Take a Speed Test Free 7 Day Trial ×
RV Trip Planning Discussions

Go Back   iRV2 Forums > MOTORHOME FORUMS > Class A Motorhome Discussions
Click Here to Login
Join iRV2 Today

Mission Statement: Supporting thoughtful exchange of knowledge, values and experience among RV enthusiasts.
Reply
  This discussion is proudly sponsored by:
Please support our sponsors and let them know you heard about their products on iRV2
 
Thread Tools Search this Thread Display Modes
 
Old 08-11-2022, 03:17 PM   #1
Junior Member
 
Join Date: Dec 2016
Posts: 18
HWH Support and Customer Response is TERRIBLE!

I have been waiting over a month now with little to no response from HWH to my service company nor to me directly. Has anyone been able to find a way or person that will respond with simple answers to logical questions.

1. How long will it take to get new jack parts? They say they are behind 80 orders and have no idea when they will be able to ship.

2. If I removed my front jacks that need new seals...how long will it take to repair my jacks. "Cannot give any estimate for service"!!!

Wrote to one of the support folks and they will not respond.

Does anyone know if HWH is replaceable by any other company that is more responsive?

2005 Newmar Essex
Mitch
MMendrygal is offline   Reply With Quote
Join the #1 RV Forum Today - It's Totally Free!

iRV2.com RV Community - Are you about to start a new improvement on your RV or need some help with some maintenance? Do you need advice on what products to buy? Or maybe you can give others some advice? No matter where you fit in you'll find that iRV2 is a great community to join. Best of all it's totally FREE!

You are currently viewing our boards as a guest so you have limited access to our community. Please take the time to register and you will gain a lot of great new features including; the ability to participate in discussions, network with other RV owners, see fewer ads, upload photographs, create an RV blog, send private messages and so much, much more!

Old 08-11-2022, 03:25 PM   #2
Senior Member/RVM #90
 
MSHappyCampers's Avatar


 
Monaco Owners Club
Join Date: Nov 2002
Location: Columbus, MS
Posts: 51,464
We have an HWH guy here on IRV2 that has helped lots of folks. Someone will be along shortly to give you his name and phone number!
__________________
Joe & Annette
Sometimes I sits and thinks, sometimes I just sits.....
2002 Monaco Windsor 40PBT, 2013 Honda CRV AWD
MSHappyCampers is offline   Reply With Quote
Old 08-11-2022, 03:30 PM   #3
Senior Member
 
Doug427's Avatar


 
Join Date: Dec 2019
Location: Houston, TX
Posts: 1,039
There is a gentleman on the forum here named Paul Maddox - he works for HWH. He's super responsive and very, very helpful. His username on this forum is "azpete". His email is pfmaddox@att.net. Reach out to him, perhaps he can be of some assistance. Good luck!
__________________
2005 Newmar Mountain Aire 4304 - 4 slides
2011 Jeep Liberty 4X4 towed
Doug427 is offline   Reply With Quote
Old 08-11-2022, 05:04 PM   #4
Senior Member
 
F239141's Avatar
 
Vintage RV Owners Club
Workhorse Chassis Owner
Heartland RV Club
Join Date: Dec 2012
Location: Fairhope, AL / Reedley, CA
Posts: 476
HWH is normally real good, but because of the "pandemic" every company flushed customer service down the toilet, cant get humans on the phone or reply to emails.

That being said a local hydraulic shop can do most repairs on the jacks, HWH isnt necessary to get them fixed on most issues.
__________________
Good Sam Charter Lifetime Member 269454, FMCA 239141
2019 Heartland Mallard IDM33 Bumper Pull
1988 Mallard 27SB Motorhome P30 454/TH475/Banks Power
F239141 is offline   Reply With Quote
Old 08-11-2022, 05:14 PM   #5
Senior Member
 
Join Date: Jan 2019
Posts: 256
Find a hydraulic shop in your town. Most of them can do the repairs faster and better.
__________________
Doug & Melba
2014 GMC dmax, crew, dually
2015 DRV Tradition
00 Buckshot is offline   Reply With Quote
Old 08-11-2022, 05:17 PM   #6
Community Administrator
 
Lt Dan's Avatar


 
Tiffin Owners Club
Join Date: Sep 2013
Location: DFW, Texas
Posts: 15,488
I have a friend who ordered a replacement jack in June 2021 and finally received it in May 2022. Their production was that far behind.
__________________
2017 Phaeton 40IH XSH Maroon Coral - Power Glide Chassis with IFS
Previously '15 Tiffin Allegro RED 38QRA and '06 Itasca Sunrise 35A
'16 Jeep JKU Wrangler Sahara or '08 Honda Goldwing
Lt Dan is offline   Reply With Quote
Old 08-11-2022, 05:23 PM   #7
DJJ
Senior Member
 
DJJ's Avatar
 
Join Date: May 2013
Location: Port Charlotte, FL
Posts: 403
Several on this forum, including me, have had a jack cylinder rebuilt by a local hydraulic shop. Mine was rebuilt this past April here in FL and has worked just fine since. The hydraulic shop I used was able to get the correct seals the next day locally. Nothing proprietary about the seals. Other parts could be a different story.

Jeff
DJJ is offline   Reply With Quote
Old 08-11-2022, 06:33 PM   #8
Senior Member
 
chuckftboy's Avatar
 
Winnebago Owners Club
Fleetwood Owners Club
Holiday Rambler Owners Club
Join Date: Dec 2011
Location: North East Florida
Posts: 1,631
My first RV had the HWH system. When I ordered a rplacement jack, it took over 3 months to get. This was way before Covid, supply chain issues, back when people actually worked for a living. I soon learned that my local hydraulic shop could install all new seals for a fraction of the cost of a new jack.
If you are handy enough to remove and install a jack, do yourself a favor and get it repaired locally. Its a lot less frustration that way.
__________________
2019 Horizon 42Q
Cummins L-9 450 HP
Maxum Chassis / IFS with Tag
chuckftboy is offline   Reply With Quote
Old 08-13-2022, 10:38 AM   #9
Junior Member
 
Join Date: Dec 2016
Posts: 18
Thank you all very much for the guidance. I have a hydraulic guy I found in the Grand Prairie area that says he can do it. Just have to line up an appointment now.
MMendrygal is offline   Reply With Quote
Old 08-13-2022, 05:57 PM   #10
Senior Member
 
John Jones's Avatar
 
Join Date: Aug 2015
Location: Oregon
Posts: 625
I'll let you know how long I wait. I called yesterday to get a RGA authorization to send in my air leveling control box. They took my name and number and now I wait for them to call.
John Jones is offline   Reply With Quote
Old 08-13-2022, 07:00 PM   #11
Senior Member
 
Ray,IN's Avatar
 
Join Date: Aug 2001
Location: North America somewhere
Posts: 26,695
Quote:
Originally Posted by John Jones View Post
I'll let you know how long I wait. I called yesterday to get a RGA authorization to send in my air leveling control box. They took my name and number and now I wait for them to call.

Perhaps they too are suffering from worker shortage, as are most companies today.
__________________
2000 Winnebago Ultimate Freedom USQ40JD, ISC 8.3 Cummins 350, Spartan MM Chassis. USA IN 1SG 11B5MX,Infantry retired;Good Sam Life member,FMCA." My fellow Americans, ask not what your country can do for you, ask what you can do for your country. John F. Kennedy
Ray,IN is offline   Reply With Quote
Old 08-14-2022, 06:28 AM   #12
Senior Member
 
Argosy's Avatar
 
Join Date: May 2004
Location: MI
Posts: 1,423
Quote:
Originally Posted by MMendrygal View Post
HWH Support and Customer Response is TERRIBLE!

Depends on how you look at it. Your vehicle is 17 years old, very few companies provide support for a product that old. Mine is a 1993 and HWH fixed a botched repair that had been done before I got my MH. It took awhile but it works as well as new 3 years later, and that system has been out of production for years.


Even if you have to get in line and wait it will probably be a lot faster and a lot less hassle than junkyard searches and botched repairs. You can still use the motor home without the jack if you plug the lines. It's not as convenient as pushing buttons but better than sitting home.
Argosy is offline   Reply With Quote
Old 08-14-2022, 08:48 AM   #13
Senior Member
Commercial Member
 
Join Date: Jun 2005
Location: behind the steering wheel
Posts: 2,243
sorry, but my phone, 602 549 3638 has been on this forum for years. no excuse for not calling me. let me help you.
i have worked full time for hwh corp for 22 years, and have been in the rv service business since 1967.
i can answer most questions, but, if i cant, i will find an answer. i do call back asap.
i can not produce parts. when i order parts, i get in line just like owners do. and yes, it sometimes takes 6 to 8 months or even more to get certain parts.
hwh is suffering from worker shortage. we are running behind on everything, especially phone calls. every call takes time. there is no information that is not found in the service manual… if you cont have one, i can email you one.
also, many owners have now determined to fix their own coaches, without even a service manual. it just doesnt work very well.
there is no magic fuse, or reset button that is going to fix a burned out solenoid, or bad control box. you must do a diagnosis to determine why the fuse blew, or the solenoid burned out.
if you do not fix the root cause, you will continue to have the same problem.
please feel free to call me. let me help you.
if i dont answer, please leave a number and a message. i do not return calls to blocked numbers, or hangups.
paul maddox 602 549 3638. pfmaddox@att.net
i work full time for hwh corp. i do not solicit part sales on this forum. i do not do service work except assignment by hwh corp.
azpete is offline   Reply With Quote
Old 08-14-2022, 05:46 PM   #14
Senior Member
 
Join Date: Apr 2018
Posts: 2,212
Their support has been very good to me. I'm in a near 20 year old coach so age is not the issue. They were slower getting back to me on my last inquiry but I chalk that up to covid and how it's been handled in the entire country.
shootist is offline   Reply With Quote
Reply

Tags
hwh



Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
How well does Newmar back its warranty and support the customer? Pilot2Driver Newmar Owner's Forum 26 09-26-2018 03:05 PM
How well does Entegra Coach back its warranty and support the customer? Pilot2Driver Entegra Owner's Forum 37 09-24-2018 09:32 PM
TMC Support No Response Robtx Palazzo Motorhomes 7 08-10-2016 11:08 PM
Great customer support from HWH Levelers KTYSTR MH-General Discussions & Problems 6 03-14-2007 07:43 AM

» Featured Campgrounds

Reviews provided by


All times are GMT -6. The time now is 01:01 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2022, vBulletin Solutions, Inc.