Community Forums

veraken · 01-14-2018, 07:29 AM

I recently received my replacement fire extinguisher under the recall program. My old one had a plastic neck and was held on the wall with a plastic bracket. The new one had a metal neck and required a fork type bracket which was provided. The problem was that the new bracket did not have a band attached to hold the extinguisher against the wall. After spending over an hour on the phone with Kidde, this is what I found. Call Kidde Customer Service @ 1-800-880-6788 - do NOT call the recall phone number. Tell them you need part no. 466401. Hope this info helps others.

https://sep.yimg.com/ay/yhst-8803942...p-466401-5.jpg

BonS · 01-14-2018, 07:42 AM

Is this new bracket a pay-for item?

busyguy · 01-14-2018, 07:48 AM

I used the old brackets. Was a little tight on the strap but, worked fine.
Busyguy

lenkerb · 01-14-2018, 08:24 AM

We received the u shaped bracket with our replacement but used our orignial as it has the strap and the u. If you want, I can send you the one that came with our replacement! Free

veraken · 01-14-2018, 05:13 PM

Quote:

Originally Posted by BonS

Is this new bracket a pay-for item?

No. I told them I needed it because of the difference in the fire extinguisher and they sent it NO CHARGE.

ThePowells · 01-14-2018, 10:12 PM

Quote:

Originally Posted by veraken

I recently received my replacement fire extinguisher under the recall program. My old one had a plastic neck and was held on the wall with a plastic bracket. The new one had a metal neck and required a fork type bracket which was provided. The problem was that the new bracket did not have a band attached to hold the extinguisher against the wall. After spending over an hour on the phone with Kidde, this is what I found. Call Kidde Customer Service @ 1-800-880-6788 - do NOT call the recall phone number. Tell them you need part no. 466401. Hope this info helps others.

https://sep.yimg.com/ay/yhst-8803942...p-466401-5.jpg

Mine had the band attached to the bracket as a tear off type part that would be used. It actually looks like a part of the bracket that mounts to the wall.

2 Stroker · 01-14-2018, 11:58 PM

How long did it take to get your replacements. I did mine about 2 months ago and nothing yet.
2 stroker

veraken · 01-15-2018, 04:55 AM

Quote:

Originally Posted by BonS

Is this new bracket a pay-for item?

Here is the link from Kidde

https://inmarmarketaction.com/kidde/Kidde284US/

veraken · 01-15-2018, 04:59 AM

Quote:

Originally Posted by BonS

Is this new bracket a pay-for item?

Here is the link on the recall

https://inmarmarketaction.com/kidde/Kidde284US/

veraken · 01-15-2018, 05:08 AM

Quote:

Originally Posted by 2 Stroker

How long did it take to get your replacements. I did mine about 2 months ago and nothing yet.
2 stroker

I submitted my original request for replacements on line and it took @ 6 weeks before I got the fire extinguishers. It then took another 4 weeks to get the brackets. I guess they are backed up because of the volume. They have a recall help line 1-855-262-3540 just for the recall.

OLYLEN · 01-15-2018, 08:52 AM

Had three replaced, two I used the old brackets, one I had to install the new bracket. All came with the new bracket in the box. All were plastic and all had the strap attached, molded, on the mounting bracket. It's the funny looking legs on the side of the mounting bracket.

LEN

sbleiweiss · 01-15-2018, 09:09 AM

Our replacement fit the existing bracket perfectly.

lenkerb · 01-15-2018, 09:24 AM

I called and had the replacement in three weeks...over the Christmas New Year Holiday!

DGundy · 01-15-2018, 10:06 AM

Quote:

Originally Posted by veraken

I recently received my replacement fire extinguisher under the recall program. My old one had a plastic neck and was held on the wall with a plastic bracket. The new one had a metal neck and required a fork type bracket which was provided. The problem was that the new bracket did not have a band attached to hold the extinguisher against the wall. After spending over an hour on the phone with Kidde, this is what I found. Call Kidde Customer Service @ 1-800-880-6788 - do NOT call the recall phone number. Tell them you need part no. 466401. Hope this info helps others.

https://sep.yimg.com/ay/yhst-8803942...p-466401-5.jpg

Thank you for sharing. I had to have the model number of the extinguisher. The gentleman took my information including email and he put in a request for my FX210. Now waiting to see if a new bracket will be sent. Less than 30 minutes including hold time. 😁