It does sound like the EMS is acting up. It senses the use of the generator by a dedicated wire. This is what triggers the load meter to show shore or generator power.
You might try turning off all power both 120 volt & 12 volt to reset the EMS. There is a small fuse on the EMS board, pull it. Leave power off for ~15 minutes. This will reset. While the power is off try pulling each of the wiring harnesses and plugging back in to make sure the connections are correct.
If this doesn't work call M&M Electronics
https://www.mmrvelectronics.com/
They still support the Intellitec system. I contacted them when mine failed, lightening strike, and they helped me troubleshoot and ultimately sold me a new upgraded board and load display. If your EMS system has not been upgraded it is obsolete. The upgraded board requires a new load center. Be careful when buying because some suppliers don't provide all the required components.