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Old 04-04-2018, 06:00 PM   #1
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New Air Conditioner

A big Texas shout out to Texas RV Supply. They were kind enough to squeeze me in as I am from Massachusetts traveling to visit the National Parks. My a/c died and they replaced it under extended warranty, along with installing rear tire extenders on the valve stems, repaired the cabinet door under the sink and replaced the outside radio wip antenna. On top of it all, they let us stay in their yard overnight. THANK YOU once again for your hospitality and taking care of my wife and me.
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Old 04-04-2018, 06:23 PM   #2
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A big Texas shout out to Texas RV Supply. They were kind enough to squeeze me in as I am from Massachusetts traveling to visit the National Parks. My a/c died and they replaced it under extended warranty, along with installing rear tire extenders on the valve stems, repaired the cabinet door under the sink and replaced the outside radio wip antenna. On top of it all, they let us stay in their yard overnight. THANK YOU once again for your hospitality and taking care of my wife and me.
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Old 04-04-2018, 07:02 PM   #3
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Good for them. Keep your eye on the pressures, lots of problems with extenders leaking badly. The solid metal ones seem to work better than the flexible kind but best to check them each morning to make sure.
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Old 04-04-2018, 07:05 PM   #4
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Its a sealed unit on the roof. Nothing to view or maintain except the filter.
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Old 04-04-2018, 08:20 PM   #5
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Its a sealed unit on the roof. Nothing to view or maintain except the filter.
Keymastr was talking about your new Valve Extenders, not the AC Unit.
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Old 04-04-2018, 08:49 PM   #6
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The a/c was my first priority. It's been a long windy drive to Fort Stockton, Texas. I will check periodically the new metal extenders.
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Old 04-05-2018, 06:40 AM   #7
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We should follow your lead and give kudos to those who give great customer service. Too often all we hear on the forum are complaints - I guess that is just human nature. Taking my own advice, here are several companies which have given me great customer service:

1. I. G. Burton Truck & Bus Center in Milford, Delaware (authorized Cat, Cummins, and Spartan service). Best to make an appointment with Jen. Burton is the place to take your DP for service in this area.

2. Hitchens Tire Service in Milford, DE. Big truck experts (and MHs).

3. Delmarva RV Center in Milford, DE. They installed my new front roof AC unit and new thermostat. Also found leak and repaired hyd line to HWH jack.

4. Als Diesel in Janesville, Wisconsin. Replaced water pump. Called after hours on Wed and he was out early the next day to where we were camped to make sure he would get the right part. Came back in the afternoon and replaced pump, coolant, and serpentine belt in less than two hours. He also spent approx 1/2 hr solving an unrelated nagging problem at no charge. His office handled the paperwork with my service contract provider for reimbursement.

5. Transport Equipment in Missoula, Montana. Authorized Cummins and Cat service. Replaced H2O/Fuel filter with faulty sensor (hate those alarm buzzers). We pulled in off the interstate and were on our way to the campground in less than 1 1/2 hr. We did call ahead from the road earlier in the day, however, to make the appointment.

6. GRC Tire Center in Columbia Falls, MT. Bought replacement chassis batteries. They came out to campground the same day ordered and installed the beasts for $75 labor charge. Price on batteries was fair.

7. JC Refrigeration in Shipshewana, Indiana (near Elkhart). Replaced cooling unit of failed Nevercold 1200LRIM refer. Made the appointment one day, arrive morning of the next day and JC pulled refer out, installed new helium charged Amish cooling unit, replaced refer in cabinet, tested unit - all by lunchtime. Has work great since June 2017 installation.
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Old 04-05-2018, 10:45 AM   #8
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Good for them. Keep your eye on the pressures, lots of problems with extenders leaking badly. The solid metal ones seem to work better than the flexible kind but best to check them each morning to make sure.
I will try 5o send a picture of them.
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