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Old 03-29-2021, 08:24 PM   #1
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New motorhome hitch faulty install

Anyone know if the hitch that came with my new Challenger would have been installed by Ford on the F53 chassis or by Thor after they got the chassis? I just found that it is literally barely hanging on with only 2 very loosely connected nuts. The other 4 bolts have no washers or nuts. The receiver moves up and down several inches. I know I can easily add the other 4 bolts, washers and torque all 6 the way they should have been when I took delivery, but would like to know which company dropped the ball. Starting to get worried about future findings in my new coach.
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Old 03-29-2021, 08:33 PM   #2
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The coach builder installs the hitch. You should be really pissed!!!
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Old 03-30-2021, 12:27 AM   #3
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Good for you! You prevented a potential wreck. BTW MH mfgrs recommend inspecting the hitch annually, IMO very few actually do.
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Old 03-30-2021, 07:23 AM   #4
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Thanks for the replies. I will be looking over everything I can think of. I understand new coaches may have issues that need correcting, but I have zero patience for issues that compromise safety.
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Old 03-30-2021, 10:03 AM   #5
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Sure glad you caught that!
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Old 03-30-2021, 10:21 AM   #6
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It sounds like what some have reported as Thor Quality Control,,,,,,,,,,, or the lack of it. With that much movement, why didn't the dealer catch it? You should take pictures and report it to the dealer and Thor.
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Old 03-30-2021, 11:15 AM   #7
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Worth an NHTSA report, too? Some others might have left the factory without the right torque.
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Old 03-30-2021, 12:01 PM   #8
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Quote:
Originally Posted by Pesky1 View Post
Anyone know if the hitch that came with my new Challenger would have been installed by Ford on the F53 chassis or by Thor after they got the chassis? I just found that it is literally barely hanging on with only 2 very loosely connected nuts. The other 4 bolts have no washers or nuts. The receiver moves up and down several inches. I know I can easily add the other 4 bolts, washers and torque all 6 the way they should have been when I took delivery, but would like to know which company dropped the ball. Starting to get worried about future findings in my new coach.
Well Pesky,
While a loose hitch is DEFINITELY something to be concerned about, to me, unless you live right next to the dealer, the logistics of calling and setting up an appointment, driving it there, having someone follow you because 99.99999 of even the simplest of problems take dealers days to fix or even get to, so, you'll need a ride home. Then the drive back to pick it up which, requires another person and another vehicle, all because of some loose and inappropriately installed bolts on a trailer hitch?

To me, it would BE A LOT SIMPLER to just get what's needed in terms of bolts, washers etc., install them and torque them to the appropriate figure and MOVE ON! Yes, yes, yes, I know, it's WARRANTY and all that. But, you can have this situation remedied in a half hour whereas, if you take the *dealer fix* approach, who knows how long it's gonna take?

Thor's had a few quality control issues in the past. There's been a few threads on that subject. But, again, while your hitch issue IS a quality control item, the logistics of getting it remedied by the dealer etc. is to me, in a matter of a couple of nuts and bolts being properly installed and tightened, is just not worth the effort. Of course, anything more severe like welds on that hitch cracked, the receiver crooked, the 5/8 pin won't fit etc, is more of something that SHOULD be handled by the dealer. Your choice on this one.
Scott
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Old 03-30-2021, 12:34 PM   #9
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Iím with you Fire Up! I prefer to handle things myself when possible. Not only due to the inconvenience of going back, but I have trust issues when someone tries to fix my stuff. Many horror stories out there. Anyway, here are the pics. Zoom in and you can see how much daylight between the hitch and frame.
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Old 03-30-2021, 12:39 PM   #10
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Like FIRE UP said, fix it and move on. If you complain to the dealer, they'll say they're sorry, act all concerned and then make you wait half a day to fixt it.
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Old 03-30-2021, 12:47 PM   #11
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Lunch and break time are more important than doing the job right at Thor. Typical poor quality. Start looking and finding many more problems.
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Old 03-30-2021, 02:42 PM   #12
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Worth an NHTSA report, too? Some others might have left the factory without the right torque.
I completely agree. This may be part of a larger safety problem, if no-one files a complaint it's never known about or corrected.
A complaint may be filed online. https://www-odi.nhtsa.dot.gov/VehicleComplaint/
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Old 03-30-2021, 09:34 PM   #13
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Looks like a standard RV manufacturer or dealer install to me...

Never pay for anything before YOU completely inspect the work.

I've been sucked into this too often by "specialist installers" that don't know how to run wire, choose correct electrical connectors, properly select washers and lock washers or even know that self-tapping screws are NOT the correct way to fasten 5,000 lbs safety chains to a trailer tongue.
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Old 04-08-2021, 10:56 AM   #14
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Thanks for posting this. I'll take a look at mine.
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