Free 7 Day Trial RV GPS App RV Trip Planner Campground Reviews RV Maintenance Free 7 Day Trial ×
RV Trip Planning Discussions

Go Back   iRV2 Forums > MOTORHOME FORUMS > Class A Motorhome Discussions
Click Here to Login
Join iRV2 Today

Mission Statement: Supporting thoughtful exchange of knowledge, values and experience among RV enthusiasts.
Reply
  This discussion is proudly sponsored by:
Please support our sponsors and let them know you heard about their products on iRV2
 
Thread Tools Search this Thread Display Modes
 
Old 08-27-2019, 06:34 AM   #1
Senior Member
 
hewebb's Avatar
 
Join Date: Nov 2018
Location: Rendon, Texas
Posts: 558
Nightmare repair

While we were driving from Trinidad, CA to Susanville, CA in our 2001 Dutch Star DP, we experienced some engine over heating about 2/3 of the way. On several occasions, I was able to pull over let the engine return to normal and continue for a short distance. After we traversed the hills and started level or downhill I was able to keep the engine temperature normal by driving in 4th gear at 2000 RPM. At Susanville I bought a window fan and placed it in front of the radiator and plugged it in. (It fit between the grill and radiators). I located the closest Freightliner service facility and called them. I was advised that they would get me in the next day for repairs. The next day, Thursday August 15th, I drove to Reno/Sparks NV to the Freightliner facility without incident-temperature remained normal. I arrived there at 10:30 AM. We unloaded some clothes and turned the coach over them. They called later to tell me that they test drove the coach and verified it did in fact overheat. They indicated that they would have to diagnose the unit to determine the problem. I called to get an update and they informed me that we were number four in line for the diagnostic team to get it in and that would happen Tuesday August 20th. I called Tuesday afternoon to get an up-date and learned that we were in the number two spot. They did get it in Wednesday the 21st and called me to give me the information and I gave them the go ahead for the repair. They indicated they had the necessary parts and we could pick up the coach on Friday. Friday came and went and it was not ready. We kept getting revised completion dates that stretched until Friday the 23d. That did not happen but we were told it would be done Saturday around 11:00. We finally checked out of the hotel and headed for the facility. After a couple of delays we were finally told that it would not be ready until Monday, August 26th early morning. We could not get a room where were staying so spent several hours finding a place to stay. Because we travel with Molly, our Border Collie availability of places is limited. We finally got the last non-smoking, pet friendly, room available. Monday morning, August 26th around 8:30 AM they called to say there was another delay. We stayed in the motel room until check out time and drove to the repair facility. To my surprise the work was done. It took about a half hour to get the paperwork done and pay the bill. We drove about 200 miles from Sparks, NV to Tonopah, NV. Twice I had to pull over to let the engine cool down. It got way hotter than normal and I stopped before it over heated. I did not let it get to the warning light and beep. I believe I still have an issue with the cooling fan not working properly. I may continue to the Phoenix area to see if I can find a shop that can actually make the repair.
You cannot imagine all we went through cancelling reservations, loosing deposits, missing seeing friends and family we were scheduled to see. We ended up cancelling our visit to Yosemite in an attempt to get back on schedule, however, the constant delays and missed completion dates has completely destroyed the efforts we made to meet family, who planned a vacation to be with us at the Grand Canyon.
I hope that anyone driving a MH with a Freightliner chassis never needs service in the Reno, NV area.


__________________
Howard & Elaine
2001 Newmar Dutch Star 4095, CAT 330
2014 SRX toad, M&G breaking, Blue OX Avail
hewebb is offline   Reply With Quote
Join the #1 RV Forum Today - It's Totally Free!

iRV2.com RV Community - Are you about to start a new improvement on your RV or need some help with some maintenance? Do you need advice on what products to buy? Or maybe you can give others some advice? No matter where you fit in you'll find that iRV2 is a great community to join. Best of all it's totally FREE!

You are currently viewing our boards as a guest so you have limited access to our community. Please take the time to register and you will gain a lot of great new features including; the ability to participate in discussions, network with other RV owners, see fewer ads, upload photographs, create an RV blog, send private messages and so much, much more!

Old 08-27-2019, 07:08 AM   #2
Member
 
dwertz's Avatar
 
Join Date: Feb 2016
Location: Tyrone, PA
Posts: 90
What did they repair/replace?
__________________
Dave & Terra
2005 Travel Supreme 45DS14
2015 Jeep Wrangler Toad
dwertz is offline   Reply With Quote
Old 08-27-2019, 07:34 AM   #3
Senior Member
 
Tiffin Owners Club
Winnebago Owners Club
Join Date: Feb 2012
Location: Las Cruces, NM
Posts: 3,852
Sounds like you need your radiator cleaned, fan clutch checked, thermostat checked or replaced and the whole cooling system flushed and refilled. If your repairs didn't include that list, then I'm afraid you are going to continue to have problems.
__________________
Roger & Mary
2017 Winnebago Navion 24V (Sold)
2014 Tiffin Phaeton 36GH (Sold)
luvlabs is offline   Reply With Quote
Old 08-27-2019, 09:22 AM   #4
Senior Member
 
Join Date: May 2017
Location: Metamora, MI
Posts: 4,755
Need some paragraphs to make that all readable.
__________________
2002 Newmar Mountain Aire Limited 4370 w/ Spartan K2 and Cummins 500hp
ASE Master Certified (a long.....time ago...)
Dav L is offline   Reply With Quote
Old 08-27-2019, 09:40 AM   #5
Senior Member
 
nathaniel's Avatar
 
Join Date: Nov 2017
Posts: 312
You did not say what the diagnosis team found
__________________
2009 Gulfstream Caribean
40 ft trio
350 Cummins
nathaniel is offline   Reply With Quote
Old 08-27-2019, 10:20 AM   #6
Senior Member
 
Barbaraok's Avatar
 
Alpine Owners Club
Join Date: Sep 2005
Location: Traveling in North America
Posts: 2,166
If going to Phoenix, Massey Diesel Truck and RV is the place to go. They will even let you "live" I the coach overnight, they plug you in and then you leave during the day. Also, there is a Cummins Coach Care facility in Phoenix. Both of these are on the west side off of I-10.
__________________
Barbara & David O'Keeffe
Figment II (Alpine 2002 36 MDDS)
On The Road since 2006
Blog
Barbaraok is offline   Reply With Quote
Old 08-27-2019, 12:03 PM   #7
Senior Member
 
Join Date: Nov 2012
Location: bis. nd
Posts: 1,113
if I had overheat I would check the coolant level first. just use water if you didn't prepare with spare. then if keeps up leave the rad cap loose then replace next town. if rad is dirty it always gets low first then overheats. its not like one minute it decides its to dirty. fail thermostat is nuther story but not nearly as common, just gets changed cause of problems.
__________________
2007 Alfa Gold!! model 1008. 400hp Freightliner, IFS!!
beenthere is offline   Reply With Quote
Old 08-28-2019, 06:21 AM   #8
Senior Member
 
hewebb's Avatar
 
Join Date: Nov 2018
Location: Rendon, Texas
Posts: 558
Dav L
Sorry about the paragraphs. I wrote i in word and when I copy and pasted they went away.


Barbaraok
We have rerouted our trip. I will contact Massey in Phoenix to see what they can do.


nathaniel
The diagnostic team recommended that the cracked coolant tank be replaced.( I had already ordered a new tank and it is waiting for me at the next planned stop) (I did wrap the cracked area with fiberglass in an attempt to keep it going and it was working for several hundred miles) The water pump belt be tightened. The air cleaner be replaced. All of that was done. Fee for diagnostic activities was $300.00. I do not know what all they checked.



On several occasions I told them the cooling fan was not coming on. I even asked them to order another fan control unit as I thought that was probably the issue. They said when we did something (I don't remember the term he used) to check the fan it worked. They did mention checking the fan clutch.
__________________
Howard & Elaine
2001 Newmar Dutch Star 4095, CAT 330
2014 SRX toad, M&G breaking, Blue OX Avail
hewebb is offline   Reply With Quote
Old 09-10-2019, 10:11 AM   #9
Senior Member
 
hewebb's Avatar
 
Join Date: Nov 2018
Location: Rendon, Texas
Posts: 558
We stopped in Williams AZ to visit the Grand Canyon and ran into a retired commercial truck repairman. He recommended we take the coach to a Volvo shop near Flagstaff.



They spent a few hours checking things and found the radiator was 1/3 plugged with debris. The radiator is out and at a radiator shop to be cleaned. They will also replace the thermostat. We should be back on the road tomorrow evening without a cooling issue.


__________________
Howard & Elaine
2001 Newmar Dutch Star 4095, CAT 330
2014 SRX toad, M&G breaking, Blue OX Avail
hewebb is offline   Reply With Quote
Old 09-14-2019, 06:36 AM   #10
Senior Member
 
hewebb's Avatar
 
Join Date: Nov 2018
Location: Rendon, Texas
Posts: 558
I am happy to report that Vangard did an excellent Job. We did have to purchase a new radiator as the one in the coach, after cleaning, had some other issues. The work is done and all is well. Vangard did have to correct the coolant tank installation that Velocity did in Sparks. The difference between these two facilities is amazing.


We are very glad to be back on the road with a coach that is working well.


__________________
Howard & Elaine
2001 Newmar Dutch Star 4095, CAT 330
2014 SRX toad, M&G breaking, Blue OX Avail
hewebb is offline   Reply With Quote
Old 09-14-2019, 07:27 AM   #11
Senior Member
 
jimmy braden's Avatar
 
Texas Boomers Club
Holiday Rambler Owners Club
Join Date: Jun 2002
Location: What? Like right now? ;-)
Posts: 1,290
Quote:
Originally Posted by hewebb View Post
Velocity in Sparks.


maybe contact the person who has replied to these reviews on google.

https://www.google.com/search?q=velo...540d1c6eb566,1,,,
__________________
2003 Scepter 40PDBB - Roadmaster RR8S - Cummins ISC350 - purch aug16
jimmy braden is offline   Reply With Quote
Old 09-14-2019, 09:07 AM   #12
Senior Member
 
winniman's Avatar
 
Join Date: Jan 2013
Location: Muskoka Ontario Canada
Posts: 3,129
It would appear that most of the work required should have been done before you left. Having a 18 year old coach that still has the original rad, hasn't had it cleaned, air filter needed replaced etc. These are the basics you do before you leave on a long trip. Im sorry, you probably don't want to hear this, but this is exactly what people need to hear. You cant expect to travel all over the country in an old rv, that hasn't been maintained properly, and get away with it time and time again. These things have enough trouble it you try to keep up with maintaining them.
__________________
2000 coachmen santara 370 5.9 cummins isb
winniman is offline   Reply With Quote
Old 09-14-2019, 11:41 AM   #13
Senior Member
 
AKIQPilot's Avatar
 
Join Date: Mar 2017
Location: Alaska in Summer Snow Birds in Winter
Posts: 1,667
Quote:
Originally Posted by jimmy braden View Post
maybe contact the person who has replied to these reviews on google.

https://www.google.com/search?q=velo...540d1c6eb566,1,,,
Wow. Those are some terrible reviews. It seems like the vast majority of people who visit that shop are very unsatisfied.
__________________
Tom and Sherry W.
06 Winnebago Adventurer 38J Workhorse W24 Lots of motor and suspension mods in the works
02 Itasca Suncruiser 35U. Workhorse W22 w/Safe-T-Plus, Koni FSDs, UltraTrac, etc, etc.
AKIQPilot is offline   Reply With Quote
Old 09-14-2019, 12:00 PM   #14
Senior Member
 
Ford Super Duty Owner
Join Date: Jan 2011
Location: Lowell, Arkansas
Posts: 6,726
The shop sounds like the typical shop that really does not diagnose as needed to determine the REAL cause of a failure. They just replace pats until it either gets fixed or not.

Why any shop would do a fix/repair and not check to determine if the work they did actually fixed the issue. Why shops like continue to remain open is a mystery to me.

These type of stories are the rule when they should be the exception.

I taught automotive service technology for 35 years. My students were taught three primary things: Diagnosis, Diagnosis, Diagnosis. Not parts replacing until it worked correctly.
__________________
TeJay Auto Instructor/4-yrs USAF/ Liz: RN/ WBGO 2014 Vista 30T/ F-53/CHF/5-Star/Koni * Bella & Izzy * Golden /Cocker mix/ Louie The Cat* All Retired
TeJay is offline   Reply With Quote
Reply

Tags
air, repair



Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
My worst nightmare... montanaB Monaco Owner's Forum 8 08-08-2007 05:54 PM
Doghouse Access Nightmare BellaBo Workhorse and Chevrolet Chassis Motorhome Forum 22 03-29-2007 01:59 PM
Nightmare Over Chandler Bing Winnebago Industries Owner's Forum 8 02-24-2006 01:00 PM
NEW YEAR'S EVE NIGHTMARE Madame Boomer iRV2.com General Discussion 37 01-13-2005 03:21 AM
New Year's Eve Nightmare RustyJC South Central Region 1 01-06-2005 02:25 PM


All times are GMT -6. The time now is 12:54 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2021, vBulletin Solutions, Inc.