Open Letter to Goodyear

[Hikerdogs]

Originally Posted by dvmweb

A similar situation. We bought a new dp coach last year. A Fleetwood Expedition Expedition 39B. We had to replace both front "steer" tires because they had been mismounted on the wheels, a small portion of the bead hadn't seated correctly on each, causing a terrible wobble in one and a bad wobble in the other. It was originally diagnosed at a non Good Year truck tire dealership. "You're going to have to replace both front tires. They were mismounted", he said. Good Year was difficult to contact and very unpleasant to deal with. We had to make two trips do a participating tire dealer, after dealing with a local Good Year dealer. I will never ever buy a Good Year tire for any of our vehicles. Ever.

Why on earth would you think it was Goodyear's responsibility to replace tires that were damaged due to being improperly mounted by the chassis manufacturer? Goodyear sold the tires to Freightliner. Freightliner in turn damaged them when mounting them on the rim. The tires weren't defective they were DAMAGED. It sounds to me like you should have confronted Freightliner with the situation.

[ChasA]

Hikerdogs,
We recently toured the Freightliner factory in Gaffney SC. The tires come to them already mounted. I don't know if they come from the tire mfg or A 3rd party.

[mytime]

Originally Posted by dvmweb

A similar situation. We bought a new dp coach last year. A Fleetwood Expedition Expedition 39B. We had to replace both front "steer" tires because they had been mismounted on the wheels, a small portion of the bead hadn't seated correctly on each, causing a terrible wobble in one and a bad wobble in the other. It was originally diagnosed at a non Good Year truck tire dealership. "You're going to have to replace both front tires. They were mismounted", he said. Good Year was difficult to contact and very unpleasant to deal with. We had to make two trips do a participating tire dealer, after dealing with a local Good Year dealer. I will never ever buy a Good Year tire for any of our vehicles. Ever.

I think you were mislead by a tire salesman, I have owned numerous large trucks, mounted many a tire, never heard of mismounted tire...when you put 100psi into a tire and then drive it down the road with 1000's of lbs on it and it not pop out, give me a break, that guy must still be laughing..

[trode]

Originally Posted by mytime

I think you were mislead by a tire salesman, I have owned numerous large trucks, mounted many a tire, never heard of mismounted tire...when you put 100psi into a tire and then drive it down the road with 1000's of lbs on it and it not pop out, give me a break, that guy must still be laughing..

Several years in the business, I agree

[Dogpatch]

All I can say is, thanks to all the bad press I've read about GoodYear tires in the 4 years that I have owned 6 coaches, I would never put a set on my rig.

GoodYear, losing RV customers.....$4,000 at a time!

[Gary RVRoamer]

I too am skeptical that a tire can be "mismounted" on a wheel. If the bead locks in and it hold air, it is mounted OK. Might need some balancing, but the bead mount is fine. However, a wheel can be mismounted on a hub, resulting in a wobble. Wheels can be "hub piloted" or "stud piloted" and each type has a proper way for aligning the wheel on the hub. I suspect that is what was meant by "mismounting".

[SeattlePirat]

Originally Posted by Hikerdogs

Why on earth would you think it was Goodyear's responsibility to replace tires that were damaged due to being improperly mounted by the chassis manufacturer? Goodyear sold the tires to Freightliner. Freightliner in turn damaged them when mounting them on the rim. The tires weren't defective they were DAMAGED. It sounds to me like you should have confronted Freightliner with the situation.

Good year basically got out of the warranty service when limited warranties were mandated by federal law. The situation mentioned, leaves plenty of wiggle for both Freightliner and Goodyear. If in doubt, snap a cell phone picture. The dealer was undoubtably wrong here, but how do you prove it?

[mytime]

This was a front tire, rims are coined for the lug nuts to recess., if all lugs are properly tightened how could a tire wobble?