Community Forums

gpscotty · 10-26-2012, 03:44 PM

The left front jack will not hold the level position, slowly creaps down. Can this be repaired or is a new jack required, dealer answer. Any and all help most appreciated. gp scotty

**CLIFFTALL** · 10-26-2012, 04:11 PM

Are they electric? If so they have a brake that may be disengaged. Here is some info that explains these.

http://support.powergearus.com/techd...20REV%200B.pdf

It could also be the sensor is not detecting the jack. There is s magnet that the sensors use for this purpose.

Cliff

**CLIFFTALL** · 10-26-2012, 04:17 PM

Here is some info on the sensors and the magnets I was referring to.

http://support.powergearus.com/techd...20lo%20res.pdf

Power Gear techs are very responsive to emails Mon - Fri. if you still need help by Monday. Their address. info@powergearus.com

Good luck and let us know how you make out.

Cliff

Cat320 · 10-26-2012, 06:23 PM

Quote:

Originally Posted by Clifftall

Here is some info on the sensors and the magnets I was referring to.

http://support.powergearus.com/techd...20lo%20res.pdf

Power Gear techs are very responsive to emails Mon - Fri. if you still need help by Monday. Their address. info@powergearus.com

Good luck and let us know how you make out.

Cliff

They are responsive on email, but refuse to talk to you on the phone...unless they initiate the call. Their toll free number is a recording.

wa8yxm · 10-26-2012, 07:09 PM

If it is a hydraulic jack then it can be fixed, the problem may be at the jack (look for fluid) or at the pump/valve assembly, Alas, I am still working on mine.

Clayobx · 10-26-2012, 07:26 PM

Is it not amazing that the largest market producer of leveling jacks in our RV world will not talk with us the paying consumer? Excuse me, something totally unacceptable!

**CLIFFTALL** · 10-26-2012, 07:50 PM

Quote:

Originally Posted by Clayobx

Is it not amazing that the largest market producer of leveling jacks in our RV world will not talk with us the paying consumer? Excuse me, something totally unacceptable!

It's the times we live in. Companies are doing what they have to do to stay afloat. There is an HWH thread going on that people are saying they can't get any kind of response for ten days. I have used this email support a few times and response time is faster than a return call from most companies and if its real complicated , they will call you. It works , and is certainly not ideal but better than some others.

Cliff

karencollins · 10-27-2012, 01:45 PM

Clifftall is right. Try emailing them. We had an issue with our jack not ascending all the way & they gave some very good suggestions. Give them as much information as you can about your model # when you send the email

Gary RVRoamer · 10-27-2012, 04:59 PM

Most factories rely on the distributor or the dealer to provide support to end users. It's normally part of the contract with them that the distributor and/or dealer do this - it's part of what their margin (mark-up) is supposed to cover. The bottom line is that the factory doesn't consider the end user to be their customer - they sell only to RV manufacturers and distributors.

Not defending anybody - just explaining.

rgreen45 · 10-27-2012, 08:45 PM

Quote:

Originally Posted by Cat320

They are responsive on email, but refuse to talk to you on the phone...unless they initiate the call. Their toll free number is a recording.

I talk to them more often than I wish I needed to. It's an 866 number and a guy named Tony is particularly sharp. When you call, go through all the BS in the menu and you'll end up pressing "3".

rgreen45 · 10-27-2012, 08:46 PM

Quote:

Originally Posted by Gary RVRoamer

Most factories rely on the distributor or the dealer to provide support to end users.
Not defending anybody - just explaining.

I've had great support from the Powergear people.

azpete · 10-28-2012, 09:17 AM

kind of off topic, but any company who doesnt consider the coach owner as their end user is foolish. this guy decides whether he buys your product again or not.
remember this, anyone can sell you anything once. its service that sells the second one.
hwh, like many other companies, struggles to accomodate retail customers. it takes twice as long to take a call from a retail customer, because of the level of expertise.
not always the case, but the norm.
they, along with power gear, norcold, and others have only so many people answering the tech phones. in this economy, its a struggle to hire competent people who are capable of diagnosing problems over the phone.
emails do get quicker answers.
scotty, if you dont have an external leak, its probably the hydraulic solonoid for that jack leaking internally. i specialize in hwh, so i dont know the cost of the part, but its a good idea to keep one on hand anyway.