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Old 01-03-2014, 11:21 AM   #15
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be sure to follow the terms for claims exactly. I bought a good sams policy when i purchased my used MH. About three weeks after I bought the coach one of the fuel lines cracked leaving me alongside the road. I called for a tow vehicle and also called Good Sams claim department. The claims department told me that my policy number was not in their system. We could not get a tow truck and the next morning my roadside service company sent a mechanic out. While we were waiting for him we tried calling the claims company again. They still could not find our policy number in their records. The mechanic found the cracked fuel line and tried to get a new one. It was a holiday weekend and the parts would not be available for 4 days. The mechanic took a fuel line off of an old motor from their salvage and bent it around to make it work. We went on our way and 4 days later took the coach back to get the new fuel line installed. When they were finished with it I called good sams claim department and they still could not find my policy number. I paid the bill and then called me dealer raising cain. The dealer told me that it takes about a month for the paperwork to be entered into the warranty companies system. I waited for a few more days and called the claims department to see how I needed to get reimbursed for the repair. They found my policy number and told me that even though it was a covered part I had not gotten permission for the repair prior to having it fixed. I explained about trying to and them not having the paperwork. I was told to send in a copy of the receipt along with an explanation of why they were not notified prior to the repair. I did this and about two weeks later got a letter denying my claim for not notifying them prior to the repair. I did the email marcus routine and the next day a manager called and asked what the problem was and I told him. He checked into it and said he would fix the problem and I would be getting a check. Later that day he told me that he was just going to issue the check out of his office and because of the problem he was not going to subtract my deductible. Now when I need anything done that is warranty related I make sure to tell the company they have to get permission for any work done from good sams or I am not paying for the work. I have had several things replaced since then under that warranty and have not had any problems. I realize this is a long post and the moral of this story is to make sure you follow all the requirements for a claim. The guys that authroize the claims normally do not accept any excuses why you did not follow them. In my case it took a vice president to overide them.

If you are having trouble with an extended warranty policy remember they are not actually a warranty like you would get from ford or chevy or your rv manufacturer. They are an insurance policy and as such they are under your state insurance commission. Most states insurance commisioners take a dim view of their residents being ripped off and the commisioner has the authority to revoke that companies license to issue insurance in their state. so call and complain with the insurance commision if you have problems getting legitimate warranty work performed.

I agree with the poster that said all lawyers can do contracts. That is a big part of what most lawyers do. Some are better than others and some may tell you that they do not do particular kinds of contracts for instance but all of them have the basic skills to review a contract and if they do not understand your particular area such as RV they will generally tell you so. Also if you get an opinion on a contract from an attorney and they are wrong they have malpractice insurance for that.
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