Community Forums

Mashoke · 02-08-2023, 10:07 AM

Hi all,
Just thought I would ask around I have a RV plan now but wanted to see if there were some better options. Last few times I have used my plan I was not to impressed with the wait time and results of the service.

Flyer15015 · 02-08-2023, 10:16 AM

Who do you have now and what were your issues with it besides wait time?

I'm shopping now.

Mike in Colorado

Country Road · 02-08-2023, 12:58 PM

Quote:

Originally Posted by Mashoke

Hi all,
Just thought I would ask around I have a RV plan now but wanted to see if there were some better options. Last few times I have used my plan I was not to impressed with the wait time and results of the service.

I’ve had a plan for years (knock on wood) and have never used ours. For flats and minor things, in my opinion, it’s better to call someone yourself or fix my own problem. I keep the tow service in case I truly have a major problem.

I understand, you have it and want to use it. Maybe someone will give you the information you are looking for. I believe that depending on when you need help, response may always be second best.

SandiaMan · 02-08-2023, 01:48 PM

I have only used our towing service provided by our insurer Progressive once, wait time was not too bad considering how many tow companies can handle a 40' class A rig. I was kept in the loop with the tow service and they came at the scheduled time.

While waiting I attempted to call directly to towing services in the area and found their availability to get there any sooner never materialized, although some claimed they could get the job done, none could provide service before Progressive.

I don't think any roadside service has much advantage over their competitors since there is a limited amount of towing companies in any given area. Some of the tow companies sent out tow trucks but they were woefully inadequate for the job.

Camp CA · 02-08-2023, 02:07 PM

AAA.

chuckftboy · 02-08-2023, 06:37 PM

I have Coach-Net and even though I have never used them I know others that have and tell me the tow service is very good.

scenic route · 02-09-2023, 07:28 PM

We have Coach-Net as well. On a previous coach, it died at a gas pump, no power to instruments and no start... on a Sunday! How do they know? CN towed us off the pump and placed us in the back lot. Come Monday, they came back and towed us 30 miles to a repair shop. Some tow providers will tow under the plan on the initial tow - you pay out of pocket for the second, same incident.

Another time, CN was called out for a flat. We were some 50 miles from a provider that could help. CN arranged and we were back on the road in 2 hrs. Got soaked for the new tire, but CN was Johnny of the Spot.

FWIW, I think CW better understands the needs of RV'ers and what equipment it takes to handle those needs than some of the other RSA providers. JMHO.

NCC-1701A · 02-09-2023, 09:55 PM

Quote:

Originally Posted by SandiaMan

I have only used our towing service provided by our insurer Progressive once

Well you had better luck with Progressive than I did. We had a blowout on our class A and I needed a new tire delivered, changed, and installed. The teenage sounding girl from Progressive's service that took our call literally did not know what a motorhome was. When I finally got her to understand what a class A was by comparing it to a greyhound bus she then kept trying to call RV dealerships! I told her I needed a semi truck type road service. After more than a half hour on the phone I gave up. Called Pomps myself and 45 minutes later was on my way. Progressive was absolutely worthless in my case.

Domo · 02-10-2023, 07:14 AM

Most plan providers end up using the same tow operators so response time is not really based on the plan provider, it's mostly the availability of the operator.

We blew an upper radiator hose in the NW of USA. Middle of nowhere. The only tow truck capable for our 36' (72 bananas, if you're metric) was 50 miles in the opposite direction on a job - after 7-8 hours they showed up to take us to the shop.

The plan operators might have more responsive customer service personnel and different procedures for keeping you informed about progress - then again, it will depend on which region you're in, etc.

Even after waiting 7-8 hours I was not tempted to start shopping for an alternate provider - as long as the MH is safe we have food, water and shelter. It was just a long and tiring day.

thegats1 · 02-10-2023, 07:15 AM

You will find unlimited threads and unlimited opinions on this topic within this forum. You'll even find mine. But the short of it is, the one and only time I've needed Coach Net or Progressive, neither showed up. As far as Progressive knows, I am still waiting for a tow in Dumas, Texas at the Loves diesel pump. No updates, no call backs, nothing...... As for Coach Net, they did somewhat keep me informed of their inability to locate a wrecker. After waiting around 3 or 4 hours I decided to crawl under the coach and try to see if I could figure out why it would not start. I found a loose wire on the starter, tightened it, and viola. Since I've already paid for a 5 year plan with Coach Net, of course I will stay with them. When it expires, I may renew simply because I have hope that they will be successful if I need them again. Dumas is right outside of Amarillo and it occurred Sunday, July 3rd. Going forward, if possible, I will avoid traveling on a holiday weekend.

eddndee · 02-10-2023, 08:48 AM

I use AAA and they have always come through, from a flat on my motorcycle to a loss of a fan belt on my Class A. Albeit, for the coach, because of the long wait time, they allowed me to find my own tow company, which they paid.

Iceclimber · 02-10-2023, 08:39 PM

Very common question. I just renewed my Coach-net at 159/year as a return customer and have used them now 3 times. They are going to call around to get the best price, of course. How do you think they stay in business ? But I have found them to be top notch. The one time I thought I was going to need a tow, I insisted on a flat bed and they agreed immediately. However, I got lucky and didn't need the tow, but really appreciated their level of customer service. They have changed a flat and provided expert diesel assistance twice, no extra charge.

Olpossum · 02-11-2023, 11:26 AM

What is a cheap option for a tow vehicle

Parafango · 02-11-2023, 11:48 AM

I have read, that when contacted by the towing service after calling in, telling them you'll pay cash, will get you quicker service. Then submitting the bill to the towing service for reimbursement.
I have not done this myself, so I wonder IF it works.

Personally, I use Coach-net after comparing services and cost for AAA. I haven't run the numbers in a while so things may have changed, but at the time, Coach-net came out on top.