Community Forums

disup · 12-07-2007, 02:27 AM

I know that the current "policy" limits obligation of Winnebago to second owners BUT after hearing how other manufacturers seem to bend over backwards ie(Tiffin) I question the confidence of the manufacturers to their products using this as an excuse not to correct a problem. Do they warranty their product or only the original owner? I did have a problem this summer at Forest City where they used that second owner excuse. The Service Tech was uncooperative and arrogant not good PR.

disup · 12-07-2007, 02:27 AM

I know that the current "policy" limits obligation of Winnebago to second owners BUT after hearing how other manufacturers seem to bend over backwards ie(Tiffin) I question the confidence of the manufacturers to their products using this as an excuse not to correct a problem. Do they warranty their product or only the original owner? I did have a problem this summer at Forest City where they used that second owner excuse. The Service Tech was uncooperative and arrogant not good PR.

RV Wizard · 12-08-2007, 02:03 AM

Most manufacturers build about 10% of their profit into warranty claim issues. THey also include a clause (escape) of "original owner" into the warranty as well. Some and Tiffin is a very good company that will warranty the product even to non original owners. The issue you had with a tech is just bad customer relations and the tech needs to be trained and reprimanded for poor manners.

TomHinMd · 12-08-2007, 11:26 AM

To me it sounds like the Tech was doing what he was told to do. As owners we should not be putting the tech into this type of situation. If we don't like the policy, we should go to management with our concerns, not get in the face of a working guy doing what he was told to do.

THutch · 12-08-2007, 01:50 PM

What type of problem are you having? We are also second owners, and found our local dealer supportive, and Forest City extremely helpful. We haven't had any major problems, though.

full-timer · 12-12-2007, 06:24 AM

I think the small things you may not have a problem with as a 2nd owner. Its the time consuming bigger money repairs they may not want to do.

Joe

Fred and Bonnie · 12-12-2007, 01:34 PM

All of above comments add great creditability as to why the RV industry has such a BAD reputation for customer service.

Fred

hamdave · 12-13-2007, 04:08 AM

I seriously doubt if that 'tech' is going to be repremanded for anything..IMHO

MaverickBBD · 12-13-2007, 10:23 AM

I am a second owner of two Winnebago products. A '98 Minnie Winnie and now an '05 Journey and I have had nothing but excellant support from the dealer AND Winnebago. Just luck I guess.

disup · 12-16-2007, 03:08 PM

I just returned from a local trip thus the delay in responding to everyone who took the time to respond and or sympathize with us second owners with problems. The unbelievable end to my story is that I did take the time to write to Mr.Hertzke Winnie Pres and would you believe that my letter was given to the SAME tech that I had the problem with. In the tech's response to me he still was not able to even offer an small apology to me . I still can't believe a big Corp. would forward a customer complaint to the offending employee and allow them to respond. It certainly changed me and my wife's view of Winnebago's customer relations or lack of.

NeilV · 12-16-2007, 05:38 PM

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by disup:
I just returned from a local trip thus the delay in responding to everyone who took the time to respond and or sympathize with us second owners with problems. The unbelievable end to my story is that I did take the time to write to Mr.Hertzke Winnie Pres and would you believe that my letter was given to the SAME tech that I had the problem with. In the tech's response to me he still was not able to even offer an small apology to me . I still can't believe a big Corp. would forward a customer complaint to the offending employee and allow them to respond. It certainly changed me and my wife's view of Winnebago's customer relations or lack of. </div></BLOCKQUOTE>

I am sorry but you really have not given us much to go on. You asked for a unamed item to be fixed for free even though you are not the original owner having purchased a used motorhome.

What was the problem?
Did the tech go so far as to swear at you?
Were you rude to him first?
Could this problem have been caused by improper use or maintenance on the part of the original owner?
Did you name the offending tech when you wrote to Mr. Hertzke?

A good story has details such as who, what, when, where and why. You have left off the most important part, what the actual problem was that you were trying to get taken care of at no charge and why you felt that this free service should have been extended to you.

I can understand that you are upset but you are asking us to rush in and villify without the providence to make such a determination.

melvonnar · 04-10-2009, 02:07 PM

Please note:
When you buy used, there is a reason the previous owner got rid of the motorhome.
I have a word for buying used (although I always buy used) You get a south Georga gurantee; that is as follows----when it breaks you own ---all---the pieces.
It's always like this---you bought it; its yours; good or bad.

Latitude · 04-12-2009, 05:58 AM

I bought a used Newmar privately and had no issues with getting Warranty, mostly little things but Newmar did put in a brand new Norcold four door Fridge!!!

Rick

melvonnar · 04-12-2009, 08:02 AM

Quote:

Originally Posted by Latitude

I bought a used Newmar privately and had no issues with getting Warranty, mostly little things but Newmar did put in a brand new Norcold four door Fridge!!!

Rick

sometimes you win---most times you don't.
Unless the warrenty is transferable; I wouldn't count on second owner free repairs from the manufactor.

as always---no harm in asking.