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Old 12-17-2018, 09:53 PM   #1
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ShockWarehouse.com - two thumbs down

Has anyone else ordered through these guys? They never answer the phone, respond to email and the live chat is useless.

I ordered a pair of shocks after being told they would arrive before my trip. Now told they wonít come in for another week. I tried to follow up today and itís impossible to get ahold of anyone.

Extremely frustrating. Wondering if they are a legit company at this point.
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Old 12-17-2018, 10:13 PM   #2
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I've bought MH shocks from them 2X, front then rear; both contacts were very courteous and helpful. The first time, I was having difficulty ordering from their website,(military discount) phoned them, the man walked me through the procedure, then proceeded to take my order over the phone. Received the shocks in 5 days.
I do realize predictions do not always come true though.
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Old 12-18-2018, 07:47 AM   #3
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problem is that they dont stock most shocks. they order them from a supplier and then ship them to you. i ordered both front and rear shocks for my freightliner chassis from this company.

the front arrived in four days, the rears were not in stock, so it took eight days to get those. very good price, and good service. i was told in advance the rears would take longer.
i cant complain. i see others that have had different experiences, but i asked about delays, and got a reasonable answer.
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Old 12-18-2018, 07:52 AM   #4
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Ordered a front and rear set from them. Twice I was messaged they were shipped only to find out over two weeks they were "back ordered". Cancelled order and had them within 5 days from RockAuto. I was just ordering Monroe's....nothing that required additional processing or shipping time.
On a positive note....they are one of the few I've found who were cheaper than RockAuto....about four dollars cheaper per shock.
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Old 12-18-2018, 08:50 AM   #5
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After reading reviews about them, I bought Koni shocks from Ultra RV Products instead.
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Old 12-18-2018, 08:59 AM   #6
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Things must have changed since last year when I purchased my shocks.I called Bilstein
shock company before I ordered,and they recommended Shock Warehouse.No problems.
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Old 12-18-2018, 09:03 AM   #7
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These guys are a drop shipper. The reviews show most problems are from wrong parts shipped and return screwups.
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Old 12-18-2018, 10:05 AM   #8
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Quote:
Originally Posted by FatChance View Post
After reading reviews about them, I bought Koni shocks from Ultra RV Products instead.


This is where i ordered last time but they werenít getting any in until
January. Now it will most likely be January until i get them regardless. Oh well. If this is the worst of my problems i guess Iím doing alright. Lesson learned.
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Old 12-18-2018, 10:54 AM   #9
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I used Shock Warehouse a couple of months ago for 4 Konis. Quick delivery and no issues. I'd use them again.
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Old 12-18-2018, 12:48 PM   #10
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I've used them 2X and my order was shipped and in my hands both times in just a few days.
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Old 12-18-2018, 12:54 PM   #11
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I used them last year without any issues, would use them again, good pricing.
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Old 12-18-2018, 04:47 PM   #12
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BUYER BEWARE ! !
Mendacious business practice is my experience with Shock Outhouse.

Ultra RV performance.com is highly recommended,, no affiliation.
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Old 12-18-2018, 05:10 PM   #13
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I used Shock Warehouse to get my Koni KYB's 2 years ago. No issues. good price.

I would use them again. No particular allegiance or preference. They had the best price, were recommended by others, and did not disappoint.
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Old 12-18-2018, 06:39 PM   #14
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Ordered Koni’s from them, they were drop shipped from Koni, order took 8 days, excellent pricies, just be prepared to wait a few extra days..
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