Community Forums

bukzin · 10-20-2013, 01:41 AM

I had a bad experience with Henderson's in Oregon.

I asked them to check (and adjust to factory specs, which I provided)
the ride height on my 2006 Diplomat on a Roadmaster RR8R chassis.

The tech adjusted the curb side to 'compensate for the crown in the road'.
Guess he didn't look at the auto height adjusting system in the owners manual I handed him.

Later took it to Source Engineering where they saw and corrected the
problem. I am out $350 to get my coach back in the condition
it was before I took it to Hendersons.

You have to wonder if these shop owners/managers ever read these
blogs and RV forums!

I hope Hendersons respond to this post.

Pigman1 · 10-20-2013, 09:32 AM

Just another case of "Let the buyer beware". If I got that type of explanation from a shop, I'd be camping out in front of the senior person on site before I ever brought out the credit card or checkbook. Another reason why I watch the repairs and ask questions throughout the process. As long as we accept explanations like this, we'll continue to get the same poor quality repairs. I trust 'em, but before they work, I ask them what they're doing, in progress I ask how it's going and don't settle for "fine" and after I want to see the parts and have the repair shown to me.

palehorse89 · 10-20-2013, 09:36 AM

Why don't you call Hendersons and ask to talk to the owner and discuss this problem with him instead of waiting to see if he reads this? I would say you might have your money refunded by the time he finds your complaint on here.

1ciderdog · 10-20-2013, 10:48 AM

I don't know about your problem and can't comment on it but I do know or have heard many times that Henderson's is one of the best shops for suspension repairs, etc. As mentioned above call them. The owners are almost always there.

Clayobx · 10-20-2013, 11:00 AM

Quote:

Originally Posted by 1ciderdog

I don't know about your problem and can't comment on it but I do know or have heard many times that Henderson's is one of the best shops for suspension repairs, etc. As mentioned above call them. The owners are almost always there.

Everyone can make a mistake. That being said Henderson's prides their company by offering high quality products and decades of specific works on all Motorhome chassis. Call and talk with John Henderson. Give them a chance to rectify their alleged mistake.