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Old 02-22-2020, 09:53 AM   #1
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Tiffin Dealer

My husband and I shopped three Tiffin RV dealers to compare prices and services before ordering a new 2020 coach. There was no comparison to the superior services and pricing that we received at North Trail RV Center in Fort Meyers. Eric Martinez provided an outstanding experience throughout the order process with his exceptional knowledge, impressive attention to detail, and consistent follow-through until we picked up our RV yesterday. I spent over 25 years as general manager in the hospitality industry and Eric ranks among the top of the people I've had the pleasure to work with. He deserves an A+ for his efficiency and customer service skills!
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Old 02-22-2020, 08:13 PM   #2
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Glad you had a good experience with them. We bought our first coach from them 4 years ago. Great pricing...and terrible service after. We will never be back there for service or to purchase a new coach.
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Old 02-23-2020, 09:03 AM   #3
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I think the perceived quality of service and vary tremendously depending on the RV involved, timing, and the individual sales person's dedication to making things go well (and not just "out the door"). Sounds like Tampa Traveler found one of those sales people.


I had two coach delivery experiences up the road at Lazy Days, one highly stressful and one a joy. We had the misfortune to buy a new coach that had numerous factory defects (43 of them, including a need for body work) and attempted to take delivery on the last day of the month in the peak sales season. 34 RVs were scheduled for delivery that day alone. The delivery team staff worked hard but were overwhelmed and the process broke down trying to get ours ready. Our sales guy was no help at all - he just wanted to get it out so he could collect his commission. Four years later it was the total opposite: the new coach needed only a half dozen things done, it was a relatively quiet period in November, and the [different] sales guy monitored every step and made sure the work was getting done to our satisfaction. Night & day difference in the overall experience. Everything went smoothly and no hassle at all.
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