I think the perceived quality of service and vary tremendously depending on the RV involved, timing, and the individual sales person's dedication to making things go well (and not just "out the door"). Sounds like Tampa Traveler found one of those sales people.
I had two coach delivery experiences up the road at Lazy Days, one highly stressful and one a joy. We had the misfortune to buy a new coach that had numerous factory defects (43 of them, including a need for body work) and attempted to take delivery on the last day of the month in the peak sales season. 34 RVs were scheduled for delivery that day alone. The delivery team staff worked hard but were overwhelmed and the process broke down trying to get ours ready. Our sales guy was no help at all - he just wanted to get it out so he could collect his commission. Four years later it was the total opposite: the new coach needed only a half dozen things done, it was a relatively quiet period in November, and the [different] sales guy monitored every step and made sure the work was getting done to our satisfaction. Night & day difference in the overall experience. Everything went smoothly and no hassle at all.
Former owner of 2004 American Tradition and several other RVs
Home is in the Ocala Nat'l Forest near Ocala, FL
Summers in Black Mountain, NC