PDR John,
You make a great point as I seem to have let my passion cloud my ability to convey my point. So here is the answer to your questions:
I bought the 2008 in 2010.
I bought Tiffin because I found it to be a great coach with all the features we wanted, and we felt at ease with there reputation for customer service. Not just Warranty service but Customer Service.
My wife and I understood there was still warranty left on the coach, maybe the guy meant on certain features on the coach. Again, I never intended Tiffin to honor a warranty, just offer to help us anyway they could to get us into another coach, we were still willing to buy another Tiffin. THEYDID NOTHING
I did not take the coach to Red Bay, because it was sitting in Tupelo, MS with a blown eng. So my wife and I drove over to Red Bay in our Tow rig.
I talked with Jerry Williamson, National Sales Mgr., Van Tiffin, and Bob Tiffin. Again, I was very respectful to all.
The dealer was sorry to hear of my trouble and even gave me the original owners number with there ok, (this owner's name matched the service records that Bob Tiffin sent me). The original owner had no major problems and trade to get a new coach.
I didn't ask Tiffin to pay anything, I ask them for help in getting rid of this coach and getting us into another coach with out a sever loss of money. A call to dealer to offer extra discount, nice used one we could trade close to even, anything to help convince us this coach was just a problem coach. Again THEY DID NOTHING, NOTHING.
So again the start of this thread was merely to tell prospective buyers to not just believe the statements they read on Tiffins website. My other point was that the statements they make on there site constitute an implied warranty of there motorhomes as a whole.
Yes PM me and I will be glad to send you the emails, but anyone who thinks Bob Tiffin doesn't correspond via email is DEAD WRONG. He dictates to his secretary and she passes the emails on.
Thanks for pointing out my failure to be presice!!! Best wishes and I am buying a HR Endeavor tomorrow.
Quote:
Originally Posted by PDR John
Let me start by saying: I have no dog in this fight. We ordered a Newmar.
Next: The manner in which you convey your complaint makes it very hard to follow.
I fully get that you're angry with Tiffin, but it is why that is creating confusion.
You say buyer beware on Tiffin, then I say educate them.
You say you purchased a '08 coach. Correct? This year?
You chose a Tiffin model because of their history?
OK, here is where "we" are having trouble following along.
Warranty- Who said what about a warranty. Did Tiffin directly? Did the dealer? Or is it because of what you read something on their web site?
What exactly was said about warranty?
Did you take the coach the Red Bay? If so what was the out come, that has lead you to this point? Whom did you speak with?
Was all interaction in person, or phone/ internet?
What has the selling dealer said?
What exactly where you wanting Tiffin to do? Fix all problems that you had? Were you willing to pay for any repairs? Did you expect them to pay?
In other words: What exactly were your expectations of Tiffin?
If you can't post the emails would you care if someone else did? I'll pm you my email.
We understand your frustrations, please understand ours. People will come on these boards and bad talk a brand, then not back up what they're saying. Then never heard from again.
Tiffin's reputation for repairs after warranty is over and above. So if what your saying holds true it is a massive blow to the company.
A calm well stated response will do well to educate buyers, such as yourself.
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