Knife switch for sure, the chassis battery may be the problem. As for CW advice, there are many people who live in these things all over the country, leave them plugged in forever. So his advice is flawed. I bought one of these,
https://www.amazon.com/gp/product/B0...?ie=UTF8&psc=1
I found there was amperage draw when the store switch was put on STORE, so had to install knife switch on coach batteries. I have a trickle solar charger plugged into my 12v power at the dash, it goes to the chassis battery.
I have had the same experience at CW being charged for something they could not figure how to fix that was under warranty..