Originally Posted by Ohio44718
My suggestion, they have gone downhill and would recommend looking elsewhere. Just a friendly heads up.
downhill? I had a horrible experience with them three years ago.
They had a draconian return policy at the time (not sure what it is now): 20% restocking fee plus a $15.95 "free shipping fee" if your order got free shipping, but that's if your order is less than 20 pounds; orders over 20 pounds may have a higher, unspecified, "free shipping fee," and the shocks were 37 pounds.
The "status" on my order was "received," even though that wasn't among the statuses that were defined ("new," "processed," "backordered," "shipped"). So what did it mean? And it stayed this way for several days, so I called and they said I should get the shocks by the middle of the next week. By early the next week, the mystery status still hadn't changed, so I checked again.
I tried online chat (always offline, even during business hours) but then noticed that all cancellations had to be done by phone so I called, and there was a message saying all lines were busy, over and over, but didn't say whether I was supposed to hold, or hang up and call back. So for a couple of hours I'd listen to that message over and over and over, in case I was in a queue, but then I'd hang up and call again, in case that was what I was supposed to do.
Finally, someone answered and I found out Shock Warehouse hadn't received the shocks themselves yet, but it "shouldn't be long," he said. But that meant they weren't going out that day, and I definitely wasn't going to be getting them by the promised "middle of next week." But it also meant they hadn't been shipped to me, so I cancelled the order.
While waiting on the phone, I'd gone to Ultra RV Products' website and used the online chat to ask if they had the shocks I needed physically in their possession and could therefore ship them to me immediately, and I was told they did, and if I ordered by 2:00pm Pacific, they'd go out that day. So the second I cancelled the Shock Warehouse I placed my order with Ultra RV Products It was one hour before the deadline, and they shipped that day. They were $2.05 more per shock.
So yeah, stay far far away from Shock Warehouse.