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Old 10-11-2018, 04:13 PM   #1
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Question Warranty help

We just purchase a 2018 Fleetwood bounder and are having problems getting the repairs done properly. Our toilet is leaking onto the floor next to the toilet. What I'm really concerned is that if it is not corrected it will damage the sub floor and that will involve a lot more work to repair. I've taken it in twice to be repaired and tell me that the bottom seal just needed some Vaseline. I sure hope this works this time but am not convinced yet. We are going on a short trip soon and really don't want the half-bath restroom to reek of urine. I feel I need to file a complaint about the dealership I am using but not sure who to talk with. I've sent a message to Fleetwood and I'm contacting the BBB. Seems to me there are no RV advocacy groups for us. Guess we are just on our on when dealing with dealerships. They are all for us to purchase the RV but when repairs are needed they seem to not be concerned. To make matters worse we live 75 miles from our dealer. We all know that motorhomes do not get the best mileage.
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Old 10-11-2018, 04:17 PM   #2
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Did you flush several times before leaving if you where concerned? Itís been posted several times about dealers itís all about the sale.
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Old 10-11-2018, 04:18 PM   #3
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You have the industry pretty well summed up in your post. It's the sad reality of the way things are. While I know new RVs "should" be repaired by the dealer I've rarely ever taken them in due to the reasons you mention. I generally do all my maintenance and repairs myself and think of the warranty only for catastrophic things.
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Old 10-11-2018, 04:21 PM   #4
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Old 10-11-2018, 04:26 PM   #5
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Forget the BBB, they are pretty much worthless. Dealer claimed we had decided to drop the complaint, which was an outright lie. Sent a letter to the BBB denying the dealers claim and they dismissed the claim anyway. But the WA AG's office said I was right and I got my free Television.
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Old 10-11-2018, 11:07 PM   #6
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I would not use vaseline - it is petroleum based and will degrade anything rubber-based - perhaps silicone grease, which will be neutral.

Contact your attorney general - photograph all and make sure you have time-date stamped work orders showing incoming and outgoing times.

You live in GA and there is a Lemon Law for RV's for NEW MH registered for the first time in GA. However, it mostly covers the chassis and motor - you can argue that a defective toilet prevents you from using the MH as a home due to possible contamination/mildew, etc. However, that could be an uphill battle.

Although - if you have all your documentation about EVERY repair and the amount of time you have denied use of the MH for corrective action - a well written factual complaint sent to the Attorney General, dealer, coach manufacturer and chassis manufacturer may very likely get you a lot of attention and corrective action -
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Old 10-11-2018, 11:15 PM   #7
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Sad to say but you could try the run to Decatur with appointment to get it fixed.

Other option might be see if Fleetwood will point you to someone else to do the repair.

Good luck and be sure to write Fleetwood with complaint detailing problem so they can not deny if repair stretches out past warranty. I learned phone call just gets denied.

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Old 10-12-2018, 11:51 AM   #8
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When toilets leak it is not likely to be soiled water but fresh water as there is no joints or seals in the bowl and flushing just drops everything through to the tank unless you let the tank get totally full then only maybe. There are two valves at the toilet unless yours has a macerator then I don't know. One valve is the ball valve that the pedal operates and the other is the breaker valve. Both may leak if defective or not installed properly. You might try to tighten the bolts "a little" around the flange and checking those valves.


The more you complain the less service you will get. All you can do is keep trying and hope you get someone who cares.
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Old 10-19-2018, 12:01 AM   #9
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Shocking...... From reading this forum, I thought Thor was the only one that this could happen with....


On the serious side,
Welcome to the forum!


Start a dialogue with the regional sales rep for The Rev Group for your area. That will get your foot in the door with Rev Corporate and will provide a little more leverage with the dealer.
As Quincy said, depending on your toilet it may be impossible for the moisture to be urine. Carefully check your water fittings and the foot valve where it goes into the toilet body.
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Old 10-19-2018, 07:51 AM   #10
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Quote:
Originally Posted by THenman View Post
Sad to say but you could try the run to Decatur with appointment to get it fixed.

Other option might be see if Fleetwood will point you to someone else to do the repair.

Good luck and be sure to write Fleetwood with complaint detailing problem so they can not deny if repair stretches out past warranty. I learned phone call just gets denied.

Tom
I agree with this post, call REV and talk with the warranty help line. Tell them about your repeated attempts to have it fixed. Then ask for other service facilities in your area that can do warranty work.

I take an American Coach to a local service center that doesn't sell any but does Tiffin warranty work. So you may not be restricted to dealers only.
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