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Old 05-14-2021, 05:13 PM   #1
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What warranty do you get on non-warranty repair work?

It's my first big repair and I was really surprised the major RV dealer I'm using is still only covering their work with a 90 day warranty. GM & Ford cover their work with a 2 year parts & labor. Cummins seems to have a longer warranty as well.

So, for non-warranty significant repair work on chassis related stuff, what warranty period and scope (parts only, parts & labor, parts & labor $ up to $x, etc.) are you seeing?
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Old 05-14-2021, 05:36 PM   #2
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Are you talking about a Service Contract? If so, I don't recommend them at all. They are just an income source for many companies that often refuse to pay pointing to obscure provisions in the contract...which any judge in the country will uphold no matter how much loss you have.

What I recommend is to be self insured. Research online and choose the best policy you can find. Take the cash you'd pay for that SC and put it in it's own bank account. Then auto-pay $100/month into that repair account direct deposited from one of your other accounts. If you're bank can't handle that, change banks.

Then when you have a problem, you have guaranteed payment no matter what it is.

If you're not talking about a SC then...???
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Old 05-14-2021, 06:06 PM   #3
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It's my first big repair and I was really surprised the major RV dealer I'm using is still only covering their work with a 90 day warranty. GM & Ford cover their work with a 2 year parts & labor. Cummins seems to have a longer warranty as well.

So, for non-warranty significant repair work on chassis related stuff, what warranty period and scope (parts only, parts & labor, parts & labor $ up to $x, etc.) are you seeing?
90 Days has pretty much been the standard that I have seen. Sometimes if they are replacing a part, the part has a longer warranty but they don't always cover the labor if the part fails.

But like brakes, axels, transmission, engine computers, stuff like that, 90 days. I drove semi for a while and even that was routine to be 90 days. Some stuff would be a year or two.

The biggest thing I ever had was an inverter/convertor which came with a 1 year parts and labor.
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Old 05-15-2021, 04:18 AM   #4
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I was referring to what amosnandy stated. I'm self- insured for maintenance, but I was surprised they don't stand behind their work for more than 90 days. I was hoping that wasn't the norm.
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Old 05-15-2021, 06:16 AM   #5
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I was surprised they don't stand behind their work for more than 90 days.
I can't recall ever having gotten more than 90 days warranty on RV work in the 40 years that I have owned an RV.
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Old 05-15-2021, 01:30 PM   #6
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90 days is plenty long to determine if a repair was done correctly. Beyond that, I would not expect a shop to be liable for any failure. I also would not expect a shop to extend a warranty beyond that of the part manufacturer.
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Old 05-15-2021, 08:17 PM   #7
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Your question is a contradiction in terms. If it is non-warranty work there is no specified warranty, however there may be an implied warranty depending on the state.
By your statements, you should be having GM and Ford work on your RV.
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Old 05-16-2021, 06:34 AM   #8
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Ray,IN, I'm so happy I was able to provide you an opportunity to rant needlessly!
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Old 05-16-2021, 08:13 AM   #9
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Ray,IN, I'm so happy I was able to provide you an opportunity to rant needlessly!
Ray was correct. I had to read your post a couple times as well to try to understand what a warranty on non warranty work meant too.
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Old 05-16-2021, 09:07 AM   #10
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There certainly can be a warranty on customer pay work.
Chrysler (et al) calls it a "Mopar" warranty. 12 months / 12000 miles whichever comes first after a customer pay repair at an authorized dealership when using Chrysler (Mopar) parts in the performance of the repair. If the Mopar part fails within that period due to a manufacturers defect, the subsequent replacement of that part (parts and labor cost) is covered.

If the Mopar part was installed by a non authorized dealer (including the vehicle owner), the part is warranted same period but the labor is not.

Note this is not a "Service Contract" as the coverage is part of the price of the product (in this case, the Mopar part).
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Old 05-16-2021, 05:57 PM   #11
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There certainly can be a warranty on customer pay work.
Chrysler (et al) calls it a "Mopar" warranty. 12 months / 12000 miles whichever comes first after a customer pay repair at an authorized dealership when using Chrysler (Mopar) parts in the performance of the repair. If the Mopar part fails within that period due to a manufacturers defect, the subsequent replacement of that part (parts and labor cost) is covered.

If the Mopar part was installed by a non authorized dealer (including the vehicle owner), the part is warranted same period but the labor is not.

Note this is not a "Service Contract" as the coverage is part of the price of the product (in this case, the Mopar part).
You stated there is a warranty on customer pay work. Then the next-to- last sentence states there is a warranty on the part, not the work????
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Old 05-16-2021, 06:32 PM   #12
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Years ago TV's were tube and got hot. The TV repair shop guaranteed the repair for 60 days. People were happy. When I went to college, I took two TV repair courses, because the college pyarmid the courses and I could not get the last course I needed. They were great to take and I learned a lot. All shops shot gun the repairs and replaces all components that could cause the problem. Thus the almost never saw the set back for the problem.

RV repairs give 90 days. Most people use their RV for a week or two or for a week end. 90 days is nothing. That being said, when I had my big slide repaired they gave a 90 day warranty. They made a mistake and routed the motor cable to the outside instead of the inside of the frame. The cable caught in the guide track and pushed out the outer columns. They repaired and replaced them at no cost, but if I had parked it until summer.... 4K on me.
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Old 05-17-2021, 05:07 AM   #13
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I mistyped and left out one word: "So, for non-warranty CONTRACT " Sorry.

If you have your refrigerator or AC repaired, or even do a major renovation on your S&B the work is commonly warrantied for 12 months. Yes, in 90 days you should identify if the initial problem was corrected. However, what I've seen is in the rush to get things done the issue is fixed but maybe not the root cause.

For example, say an AC evaporator coil has a leak, so you place the coil, right? Done. But why did the coil leak? Maybe it was missing a spacer, bushing to keep it from rubbing on the cover. In 90 days, the root cause probably won't show up, in 365 days it, at least, might do so.

Whenever I fix something, I make sure to address both the what (broke) and the why (it broke). I didn't see that in business and I'm not seeing it in trade work, hence the hope for longer non-warranty contract repairs to have a longer guarantee on their work.
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Old 05-17-2021, 05:36 AM   #14
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I agree with the others. 90 days warranty is the standard for vehicle repairs, including motorhomes.
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