The shade is set so it can't come down and cover the window when the engine is running if it's a solid blind. So the dealer has it set correctly for a solid blind. Is that what you have or do you have the glare reducing fabric one?
The limits can be reset but you need to download the instructions.
Also need to know the brand/model of the shade to go much further with helping you.
2009 45' Magna 630 w/Cummins ISX 650 HP/1950 Lbs Ft, HWH Active Air
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