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I see that it has a full wall slide on that model. If it is a Lippert and only has the 2 track system(4 motors) on it they had a lot of problems with them on 2013 and 2014 models .I have a full wall slide on my 2015 Hurricane but it has the 3 track system on it and I have not had any problems.
Yes
3 tracks on each end. 6 total.
2 on top and 1 on bottom.
That was Lippert solution to the problem. You will see many complaints about them the 2 track in this forum where people had to enlist 6 to 7 people at campgrounds to push them in.
Here is a thread to review. With mine I always make sure I "sync the motors" by holding the extend button for an extra five seconds after fully extended and the opposite for retract you will here the motors sync up.