Community Forums

jdr37 · 02-06-2019, 12:04 AM

Can anyone tell me how to replace the plastic gravity fresh water fill tube on my 1998 Roadtrek 190 Popular Dodge chassis.
Thanks

Winterbagoal · 02-23-2019, 11:07 PM

Not sure if it still works, since I haven't owned a Roadtrek for a while, but try sending an email to service@roadtrek.com and ask them how to do it.
Include your unit's VIN number and year/make/model in the email.
They used to provide pretty decent support for structural and techie schematic/blueprint stuff when I owned my 190P.

jdr37 · 02-24-2019, 07:14 AM

Thanks, I'll give it a try. First and last time I contacted them RE awning question they informed me they could/would no longer provide any customer support on a unit "that old".

Winterbagoal · 02-24-2019, 07:59 AM

Hmmm, that's surprising. I would have thought they'd be falling over themselves to please, after the recent events surrounding Roadtrek/Hymer/Thor. I always got good support and great answers from their tech group. That was before the Hymer days.
I hadn't had to use the support email on mine for quite a while, before I sold mine, and the guys I used to deal with may no longer be there, so I suppose it's possible their support environment has changed. When I had questions years after my unit was new, they still had the schematics and blueprints of where things were and how things were installed for it.

Is the gravity fill pipe in the rear of the van? Mine was located in the rear door frame, passenger side. I used to be able to see (part of) mine from underneath the rear king bed, which fed into the cold weather "upper" fresh tank under the passenger side bed, and that one fed (via pex piping) into the forward "lower" warm weather fresh tank located underneath the driver's side, forward towards the cab. Don't know if this helps, as the 2002 was probably different from your 1998.

Good luck with it.

jdr37 · 02-24-2019, 09:03 AM

RE Roadtrek today I experienced a very similar thing with GeorgiBoy. Their customer support was incredibly great UNTIL they sold out, to Coachman if I recall correctly. Then, for older models, it was suddenly non-existant.

RE my '97 the gravity fill is located in the front passenger side door frame and the tank is underneath. I suspect access is under the built up seat pedestal base but it is not something I want to tackle unless I know for sure that is correct.

I have put out many, many inquieries and run searches on this item and am amazed that I've not found the answer.

Folloowing is the inquiry I just sent to Roadtrek at your suggestion:

I have a 1997 190 Popular, Dodge chassis, VIN# 2B6KB31ZXVK595547.
The plastic gravity water fill tube has dry rotted and must be replaced . One of your "authorized" dealers refused to assist me because the unit was over 10 years old and another said they have no idea how much it might cost because they didn't know how to access it.
Can you please provide me with the simple information on the procedure to access and replace this tube?
Thank you,
Dave Ross

As follow up I'll post their response or lack thereof.

Winterbagoal · 02-24-2019, 10:52 AM

I might have been a little less confrontational with the wording of my request for support for something that is long out of warranty.
They have many dealers in their network. Perhaps asking them for the address of the next closest authorized dealer to you might yield better results?
As I said, good luck with it.