For the un-winterizing I suggest that she reads the owner’s manual. Airstream actually has a pretty good one, here:
https://www.airstream.com/wp-content...ers-Manual.pdf See section 9-13. Unless the Ohio dealer did some different, these are the steps to restore service. This manual is specific to this model and much better than nearly all I have seen for RVs. From the manual:
1 Re-install the fully charged house battery
2 Close the low point drain valves, holding tank dump valves, water faucets, and fresh water tank drain
3 Reconnect water pump line
4 Add water to the fresh water tank
5 Turn the water pump on
6 Open and close faucet valves one at a time until water runs clear at all faucets signaling RV, non- toxic antifreeze is flushed out of lines. Go back and recheck water clarity at all faucets
7 Turn off water pump
8 Hook up city water, open faucet valves, and recheck water clarity
9 Close water heater drain valve and reset water heater valve to normal operating position
As for the battery charging issue, that same airstream site has a parts list for her model. Perhaps it will include details on if there is a battery isolater in the system.
https://www.airstream.com/owners/manuals/page/2/