My screenshot looks just the same. They have sent me several email replies of things to try, such as delete and reload app, etc., but nothing has helped. Too bad, because I really want to see the interior temp, especially if we leave our dog in the RV.
I am thinking of contacting them again to see if anyone else who answers might have a different idea.
In the meantime, I did find a temp sensor that connects to my wifi hotspot and will send temp alerts to my iPhone.
If you get it working please let me know! (I will do the same)
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