Journey with Confidence RV GPS App RV Trip Planner RV LIFE Campground Reviews RV Maintenance Take a Speed Test Free 7 Day Trial ×
RV Trip Planning Discussions

Go Back   iRV2 Forums > THE CHASSIS CLUB FORUMS > Freightliner Motorhome Chassis Forum
Click Here to Login
Join iRV2 Today

Mission Statement: Supporting thoughtful exchange of knowledge, values and experience among RV enthusiasts.
Reply
  This discussion is proudly sponsored by:
Please support our sponsors and let them know you heard about their products on iRV2
 
Thread Tools Search this Thread Display Modes
 
Old 04-19-2022, 02:12 PM   #1
Senior Member
 
bneumann's Avatar


 
Tiffin Owners Club
Freightliner Owners Club
Join Date: Aug 2015
Location: Quebec
Posts: 2,380
Freightliner Gaffney Service Contact ?

We have left 2 voicemails to Freightliner at 855-235-0421 & now also 2 emails .... all without reply.

Originally made an appointment with them in December for a yearly full inspection including oil / filter changes etc. & made for May 6 this year on our way home north.

Getting frustrated with Freightliner no replies .... 1. to confirm May 6 nor 2. to see if an appointment could be made for a couple of days earlier if possible.

Does anyone have a direct line to their service department in Gaffney, SC ??
.... surely they must keep a service appointment agenda.

Never expected this kind of non service response from Freightliner Daimler.

Kindly suggest alternatives, if you have any.

Thank you
__________________
2019 Tiffin RED 33AA, ISB6.7 360 HP
2021 Buick Encore GX Essence AWD
Blue Ox, Brake Buddy Select 3
PI EMS HW50C, Safe-T-Plus Steering Stabilizer
bneumann is offline   Reply With Quote
Join the #1 RV Forum Today - It's Totally Free!

iRV2.com RV Community - Are you about to start a new improvement on your RV or need some help with some maintenance? Do you need advice on what products to buy? Or maybe you can give others some advice? No matter where you fit in you'll find that iRV2 is a great community to join. Best of all it's totally FREE!

You are currently viewing our boards as a guest so you have limited access to our community. Please take the time to register and you will gain a lot of great new features including; the ability to participate in discussions, network with other RV owners, see fewer ads, upload photographs, create an RV blog, send private messages and so much, much more!

Old 04-19-2022, 11:58 PM   #2
dp7
Senior Member
 
dp7's Avatar
 
Join Date: Oct 2016
Location: So Cal
Posts: 649
Quote:
Originally Posted by bneumann View Post
We have left 2 voicemails to Freightliner at 855-235-0421 & now also 2 emails .... all without reply.

Originally made an appointment with them in December for a yearly full inspection including oil / filter changes etc. & made for May 6 this year on our way home north.

Getting frustrated with Freightliner no replies .... 1. to confirm May 6 nor 2. to see if an appointment could be made for a couple of days earlier if possible.

Does anyone have a direct line to their service department in Gaffney, SC ??
.... surely they must keep a service appointment agenda.

Never expected this kind of non service response from Freightliner Daimler.

Kindly suggest alternatives, if you have any.

Thank you
I have never had good luck with returned phone calls from Gaffney. I guess business is good.
__________________
2017 Newmar Ventana 3709
2017 Jeep Wrangler (2 door) 2022 Jeep Cherokee Trailhawk
dp7 is offline   Reply With Quote
Old 04-20-2022, 03:58 AM   #3
Senior Member
 
USMCRET's Avatar
 
Newmar Owners Club
Join Date: Jul 2011
Posts: 3,458
I sympathize. I have had the exact same experience. It’s like trying to call the IRS.

Yesterday, I was able to get through their regular CS number and speak with a human. My only advice is to keep with it, keep calling, and at some point you’ll break through. I can only assume it is a staffing issue like the rest of the world is having.
__________________
2021 DSDP 4326 Freightliner
2023 Winnebago ERA 70A
2005 KSDP 3910 Spartan
USMCRET is offline   Reply With Quote
Old 04-20-2022, 07:05 AM   #4
Senior Member
 
TomandGloria's Avatar


 
Join Date: May 2013
Location: Chester, VA/Zephyrhills, FL
Posts: 1,329
I stopped by there yesterday to pick up a fuel and water separator filter for my new coach. That was a no go. They don’t have them in stock and don’t know when they will get them in.

They were pretty full in the waiting room, but Willie was at her desk. It was about 2:00 when I got there.

Maybe try in the afternoon?
__________________
Tom and Gloria 2022 Newmar Dutch Star 4081, TOAD: 2017 Buick Enclave/2023 GMC Sierra Denali, Blue Ox Towbar, Baseplate and M&G Braking System
TomandGloria is offline   Reply With Quote
Old 04-20-2022, 12:46 PM   #5
Senior Member
 
Join Date: Sep 2020
Location: Houston
Posts: 341
Service

Freightliner talks a good story about service ect., but want even answer the phone. Typical now days everywhere and if you do get phone answered they will just transferr you to voice mail or hold and play some god awlful music for a hour. What is customer service, something I heard about in the far back pass.
ROUGHRIDER3 is offline   Reply With Quote
Old 04-20-2022, 09:06 PM   #6
Senior Member
 
znt1186's Avatar
 
Join Date: Nov 2014
Posts: 1,146
While I understand your frustration with trying to get through to FCCC, I will have to say that I have not had that issue. Most days I get a call back by the next day at the latest as well as a response to my emails by the next day at the latest. Sorry for all of your problems. I am still well pleased with them and their service.
__________________
Zeb and Teena (In my heart)
2005 Mandalay, 2013 Ford Edge
znt1186 is online now   Reply With Quote
Old 04-21-2022, 06:05 AM   #7
Senior Member
 
bneumann's Avatar


 
Tiffin Owners Club
Freightliner Owners Club
Join Date: Aug 2015
Location: Quebec
Posts: 2,380
Just a quick note to correct a typo in my original post .... Freightliner Gaffney service phone number should be 855-253-0421 (not 235). I did call the correct number at the time.

Thanks for the comforting replies & sad to see expected good customer service diminishing these days.

Thanks
__________________
2019 Tiffin RED 33AA, ISB6.7 360 HP
2021 Buick Encore GX Essence AWD
Blue Ox, Brake Buddy Select 3
PI EMS HW50C, Safe-T-Plus Steering Stabilizer
bneumann is offline   Reply With Quote
Old 04-21-2022, 06:15 AM   #8
Senior Member
 
bneumann's Avatar


 
Tiffin Owners Club
Freightliner Owners Club
Join Date: Aug 2015
Location: Quebec
Posts: 2,380
So relieved ... just after sending my last forum note we received a phone call from Gaffney Service & they were indeed very helpful. Appointment was confirmed & even moved up a few days which better suits us.

Faith in the system has been restored.

Thank you.
__________________
2019 Tiffin RED 33AA, ISB6.7 360 HP
2021 Buick Encore GX Essence AWD
Blue Ox, Brake Buddy Select 3
PI EMS HW50C, Safe-T-Plus Steering Stabilizer
bneumann is offline   Reply With Quote
Old 04-21-2022, 06:15 AM   #9
Senior Member
 
2cyber71's Avatar
 
Join Date: Jul 2008
Location: Pennsylvania
Posts: 2,744
I had to call the 24 hour hotline in March. They answered and helped me. Both on a Friday and a Saturday.
It wasn’t fun, first time I ever got shut down and stranded in 23 yrs of RVing.
We got it fixed with a temp fix. Got home. Set up an appointment with my Local Freightliner and got it all fixed. My local people really helped me because I was not winterized and it was below freezing, so they ordered the parts, got them in, the next day I went in and they did the replacement repair in about 3 hours.
__________________
2020 Winnebago Horizon 42Q
2022 Jeep Wrangler Sahara Unlimited
99 Storm 30H, 04 Southwind 32 VS, 07 Ellipse 40FD
2cyber71 is online now   Reply With Quote
Reply

Tags
freightliner, service



Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Freightliner service in Gaffney SC lostinfla Newmar Owner's Forum 3 11-11-2017 09:00 PM
Overnight camping at Gaffney SC Freightliner Service Center Catch14me Freightliner Motorhome Chassis Forum 11 09-13-2013 05:11 AM
Just got a quote for service from Freightliner, Gaffney, SC Ramzfan Winnebago Industries Owner's Forum 21 09-07-2013 05:19 PM
Gaffney Freightliner Service Bob O Winnebago Industries Owner's Forum 12 07-18-2008 11:22 AM

» Featured Campgrounds

Reviews provided by


All times are GMT -6. The time now is 11:58 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2024, vBulletin Solutions, Inc.