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Old 05-11-2018, 09:25 AM   #253
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Johnson Truck Center- Maryland.

Of course, a few weeks after getting serviced at Gaffney, we received a recall notice in the mail from Daimler (who owns Freightliner). Something to do with power steering line routing. We were in Washington DC by then and found Johnson Truck Center in Hyattsville MD, just outside of DC. Called a day or two before, went in, and they completed the recall work in about 3 hours. Very courteous folks and a large facility. Mostly big rigs, but quite a few RVs too. Just very impressed with their ability to squeeze us in as we are full timers (which they understood and respected) and didnít want to sit around and wait for days or weeks. A+
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Old 05-11-2018, 09:47 AM   #254
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Johnson Truck Center- Maryland.

Of course, a few weeks after getting serviced at Gaffney, we received a recall notice in the mail from Daimler (who owns Freightliner). Something to do with power steering line routing. We were in Washington DC by then and found Johnson Truck Center in Hyattsville MD, just outside of DC. Called a day or two before, went in, and they completed the recall work in about 3 hours. Very courteous folks and a large facility. Mostly big rigs, but quite a few RVs too. Just very impressed with their ability to squeeze us in as we are full timers (which they understood and respected) and didnít want to sit around and wait for days or weeks. A+
my recall notice says about 30 minutes ; hmmm
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Old 05-11-2018, 09:49 AM   #255
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Like so many of you, was really impressed by the Gaffney custom chassis location (where our chassis came from). Had our annual service performed there a little while ago. A+
guess I was there on a bad day
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Old 05-11-2018, 10:42 PM   #256
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my recall notice says about 30 minutes ; hmmm


Haha. Thatís probably what it really took, but Iíll happily wait 3 hours for a service with a couple days notice.
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Old 06-08-2018, 02:08 AM   #257
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Excellent RV service for Freightliner

Twin Falls, Idaho. Stopped on a Friday afternoon to get Air Conditioner repaired. Gave me an appointment for the following morning (Saturday) and repaired the AC on that visit.
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Old 06-11-2018, 09:43 PM   #258
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Not A Fan Of Freightliner Austin, TX

Unfortunately, greed is what motivates some shops. Either that or management's compensation plans and revenue targets are taking over... and making otherwise good people do to some unscrupulous things to RV owners "on the road".

...But when a company culture becomes "predatory" (over a $140 labor charge) this is what can happen:

Problem: My coach has a HWH Active Air system and 60% of the time the RV would list to the right by 1 to 1.5 inches... and I can't correct for that problem using my touch panel like I should be able to.

So I called Freightliner Austin and asked them twice over the phone if they had HWH qualified mechanics -- and more specifically I asked if they had HWH "Active Air" qualified mechanics who can fix my problem? ...And the shop manager said, "We do."

Freightliner Austin Response On Day Of Service: After two techs spent 1.2 hours looking aimlessly under my coach, and after reviewing the HWH schematics I provided, because they never saw an "Active Air" System, the techs scratched their heads and finally admitted they don't know how to fix my problem or where to begin to look for the problem.

Billing: First Freightliner Austin tried to bill be $280. But then I examined the bill and found they listed $140 for "computer diagnostic". So I asked where they hooked up the computer? Answer/Result: First the shop manager tried to get me to accept the charge and began to imply: Everyone pays that fee.

...But after I said that seems excessive given that literally no corrective service was performed on my RV; then manager said, "Oh sorry, the computer automatically adds that charge to every bill and I can remove it."

Conclusion: I wasted my my drive time, my waiting time, and my money, because the shop wouldn't let me go without paying $140 as a minimum fee.

Later that week, I did not feel comfortable being billed for no corrective action, not to mention the misrepresentations Freightliner Austin made; so I contacted Freightliner Austin management and they did their own audit and review of my work order.

Two weeks later, and after 3-4 calls to review everything; management accepted my summary (see above), but also seemed to think I wasn't charged enough.

So I asked Barney if he would refund my credit card $140 since his shop made misrepresentations and no corrective action was preformed, not to mention everyone wasted their time. ...And he said, "No."

I then told him he was forcing me to spend more time on this matter; and that I would be forced to dispute this charge; and that I was an active member of an RV Forum website where I feel compelled to let other RV owners know about this incident. ...And none of that mattered. So know you know why I am writing this post. (Sad to say.)

In closing, I realize a business can't stay in business if they give their service away. And I don't believe they should. On the other hand, I think a "reputable" shop would not charge for services they did not perform.

And in this case, Freightliner Austin not only misrepresented their capabilities; they also tried to over-bill me $140 for computer diagnostics they did not preform; and they insisted on billing me $140 for services to my HWH Active Air System they were not qualified to work on.

So if you are reading this post, I don't know why you would want to rely on Freightliner Austin to work on your RV when now you know they will "hook and/or crook" a buck anyway they can! Which is a shame, because I really feel like this shop does have excellent service record; and everything else about the way they did business with me was excellent.

So does every customer matter or not? What should Freightliner Austin done? They should have told me they do not know how to work on HWH Active Air Systems. ...And I never would have taken my RV to them. (It's not like I was stranded or couldn't drive my RV.)

In the end, I don't think this shop did right thing.

QUESTIONS: Would I go back to Freightliner Austin? ...Not if I could help it, but for Freightliner repairs... sure!
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Old 07-09-2018, 04:29 PM   #259
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Had my 7 month old DutchStar repaired for an oil sensor repaired at Freightliner of Philadelphia, a Transteck location. Stay away if at all possible. Pulling teeth to get repair done, had to call Freightliner CCCRV to get repairs completed. When picked up, damage to cargo door. After talking to service advisor and repair supervisor, I thought they would take care of it. Nope. On my own now for $1600 repair.
Be very careful with them and avoid if you can. I was towed there under warranty unfortunately.
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Old 07-10-2018, 07:04 AM   #260
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Freightliner in Idaho Falls. AC quit. arrived with no appt. Got me in the following morning. Cummins in Rock Spgs, WY has 2 genset techs. Have an appt there on Monday for a level 2 . If you are in far northern NY, Bill's general Repair (Bangor NY on Rte 11B) is very accommodating and expert at Generators as well as RV systems..
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Old 08-01-2018, 06:30 PM   #261
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Doggett Freightliner - San Antonio tX

Doggett Freightliner, Central Texas, San Antonio, 210-662-2536
Great Service and quality, good prices.
They have a dedicated building just for Bus or MH.
JD Pennell is the boss and he runs a good operation.
They will be my "go to" for any services.
They are worth the drive.
You can trust them.
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Old 08-03-2018, 09:02 AM   #262
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Freightliner, Salina KS
10 Bays and very nice folks
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Old 12-08-2018, 07:39 AM   #263
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Empire Truck-Freightliner Pensacola FL

New clean facility very friendly staff. We called ahead and said we would be there. Our coach was in the bay within 15 minutes. Tey had 4 or 5 other coaches in the bays. Did a software update(flickering dash lights) and replaced ABS sensor wire. Left in the afternoon. They will let you stay overnight if your rig can move however they lock their gates at 10pm
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Old 12-14-2018, 12:20 PM   #264
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Freightliner of Arizona at Tolleson, Arizona (just west of Phoenix) is still our go-to location for service. They are an Oasis service center with 7 all paved overnight spots with hookups (water, sewer, electric, wifi) and a beautiful grassy off-leash dog park. They also have separate truck driver and RV owner lounges inside their very spacious building. Really respect continuity in staffing and Kirk Ault, the RV Service Manager has been there over the years that I have been there. The overnight spots are great for coming in the night before. The only drawback if you're not an early riser is that check-in is around 6:30 AM and the tech is there promptly at 7 AM to take your coach. The alternative is to camp elsewhere and arrive around 11 AM. If there is any question regarding proper parts, settings etc, they will confirm with the Freightliner Factory and have long term contacts with specialists at the factory. The only negative of the last visit is that one of their employees left their large Rottweiler unattended in the dog park while working. Wasn't sure how it would react to our small dogs so just walked them outside in the grassy area. I'm sure the issue would have been addressed if we had said something but didn't want to upset another good service visit.
We drive considerably out of our way to go to the Tolleson facility. Briefly considered the Tucson facility but based upon the reviews, probably glad that I didn't go there.

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Old 12-15-2018, 06:10 AM   #265
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Freightliner of Olympia, WA. Very accommodating and efficient
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Old 12-27-2018, 09:17 AM   #266
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Originally Posted by RMD3819 View Post
I had a good experience with Ocala FL.

Josh was the tech and Bob the service writer.
What service did Ocala FL do for you? I'm thinking of going there for my 30k mile + some other things... only other two that are close to me are Orlando (traffic..) and Jacksonville(again traffic..). Have read good and bad on the forums about Ocala FL.

Thanks!
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