Community Forums

Jestme13 · 02-26-2008, 06:16 AM

BEWARE, I had a very bad experiance at this Orlando FL "Oasis" service center. They greased up my interior, missed many grease fittings on my front end, over filled my engine oil, tried to over charge me on the oil capacity in my differential and could'nt even tell me how much oil my diff took until i showed them my owners manual. To top it all off, they didn't even have a trans funnel to refill the trans after a filter change, I finally loaned them mine. What an experiance, and to top it off we were in their service bay for over 7 hrs. After calming down for a day I call FCCC and the Service manager at the shop. After listening to my story and suggestions for his employee training I was offered a free oil service the next time back, yea right

Mr Freightliner, are you listening ?

Jestme13 · 02-26-2008, 06:16 AM

BEWARE, I had a very bad experiance at this Orlando FL "Oasis" service center. They greased up my interior, missed many grease fittings on my front end, over filled my engine oil, tried to over charge me on the oil capacity in my differential and could'nt even tell me how much oil my diff took until i showed them my owners manual. To top it all off, they didn't even have a trans funnel to refill the trans after a filter change, I finally loaned them mine. What an experiance, and to top it off we were in their service bay for over 7 hrs. After calming down for a day I call FCCC and the Service manager at the shop. After listening to my story and suggestions for his employee training I was offered a free oil service the next time back, yea right

Mr Freightliner, are you listening ?

Harry B · 02-26-2008, 07:29 AM

Steve,

I was considering using them for some work I need to have done. Your story however is not unique. It seems to be an ongoing problem to get quality service at Freightliner in Orlando and many other OASIS certified shops.
I have heard many good things about Sterling Trucks in Tampa, so I'll try them for my service needs even though it adds an additional 150 miles to my drive to a dealer.

What upsets me is that Freightliner continues to allow Orlando Freightliner to be an OASIS dealer.

I am under the impression that (FCCC) doing very little to improve the OASIS situations at Freightliner dealers no matter the feed back provided by us the motor home owners.

They should look at how Cummins implemented their dealers network certified for motor home service. I have been nothing but impressed with them so far.

tomsm · 02-26-2008, 10:22 AM

Steve - I had a similar experience with the Oasis shop in Fort Myers. They charged me for a secondary fuel filter that my engine didn't even have at the time. I've since had CAT install a secondary filter and primer pump. That was a couple of years ago and it'll be a LONG time before I go back. Glad to hear a good report on Tampa - will go there next year. Went to Gaffney last month. That was a great experience!

Beabop · 02-26-2008, 01:13 PM

We used the one at Lake City, they did a good job.

hondo122 · 02-26-2008, 04:18 PM

Steve, sorry to here about your problems. Gaffney is the way to go if you can make it there they are great to deal with. Talk to you soon, Mike

Gary RVRoamer · 02-26-2008, 04:21 PM

The Cummins Coach Care facility in Ocala and also the one in Jacksonville have received favorable reviews from several people. They can do most any coach service - does not have to be a Cummins part or even an engine repair. They even do Workhorse gas chassis service.

I've bought parts ay Ocala and have talked with the service manager but haven't had any work done yet.

Jestme13 · 02-26-2008, 06:31 PM

Well.......... I do believe Freightliner is paying attention to the surveys filed out on line. After filling out the survey this morning, in a matter of hours I recieved a message from the service manager at Orlando freightliner to call him back. I wonder what he wants

I don't need this

And to think, all this because I missed my Gaffney appointment

Jestme13 · 03-05-2008, 02:06 PM

ATTENTION FREIGHTLINER OWNERS, Orlando Freightliner charges about twice the retail price for filters and fluids I am still trying to contact the dealership to question them about this possable billing mistake. More to come.

historyljc · 03-06-2008, 09:24 PM

We took our coach into Empire Truck Sales (Pensacola) the local Freightliner Oasis dealer in August 06 for warranty work. They told us they really didn't want to work on motorhomes. We haven't been back. I have an appointment in Gaffney on the 24th. I have heard nothing but good about them.

becks · 03-07-2008, 03:57 PM

Freightliner likes to brag about having so many service facilities. However, if such a large number of them do poor work whats the benifit?

phays · 03-07-2008, 04:13 PM

I took my MH into Orlando Freightliner to trouble shoot my engine temperature gage. I was satisfied with the service. The tech took extra care to make sure the problem was the temperature gage and not wiring or the sender. He didn't want to recommend a $3200 replacement part without being sure of his diagnosis.

My only complaint, after going to CAT and Detroit-Allison, is that the shop could be cleaner. I had some soiling of my carpet but nothing a little spot cleaning won't fix.

JDooley · 01-16-2010, 10:38 PM

When I bought my coach I had the dealer send it to them to fix the cruise control. The dealership had to pay (no typo) 6,000 Dollars and the cruise control to this day has worked once. I was with the coach on the last day of work and asked the tech to see the wiring diag. and he said he didnt have one. I suggested that he call King Cruise and get one. two hours later he had it... My question is why did they rack up 6k in T and M before getting the wiring diag and troubleshooting guide from King Cruise???? JMHO Beware

Triker56 · 01-18-2010, 06:43 PM

The Cummins Coach Care facility in Ocala has done work on my MH & Onan generator.
Appointments are always at time made. Quick to find problem and fair charges for parts & labor.

I have had work done there 4 times in last 7 years. They are handy on my way North & back South every summer. Stop there to pick up filters etc.
Also a Allison shop right across the street to pick up those filters there.
Free electric & water hook ups for overnight.