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Old 11-22-2022, 04:23 PM   #1
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What's the "replacement" for DTNA??

Haven't used it in a long time...didn't know that they sunset the application. Need a part number.

Called FCCC and the guy said, can't give part numbers anymore, they took away his ability to look up parts?? That makes ZERO sense...was he for real or just clueless??

Found it..for those that need it:
https://freightliner.com/parts/parts-pro/

Still curious on my question about FCCC not being able to look up parts anymore...
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Old 11-22-2022, 07:30 PM   #2
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I was in the same boat. Hadnít used it in a while. Hereís the email I used to get set up on the new system

softwaresupport@daimlertruck.com
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Old 11-22-2022, 07:35 PM   #3
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We ran into the same thing. Asked for the name of the part and then found it with that.
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Old 11-23-2022, 10:48 AM   #4
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What was happening was Freightliner was giving out the part numbers over the phone and callers were going elsewhere to make their purchase or finding a cheaper aftermarket product.

I've always found that Freightliners prices in Gaffney were VERY competitive than most other comparable sources and purchased from them.
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Old 11-25-2022, 11:06 AM   #5
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Quote:
Originally Posted by Toribk View Post
What was happening was Freightliner was giving out the part numbers over the phone and callers were going elsewhere to make their purchase or finding a cheaper aftermarket product.

I've always found that Freightliners prices in Gaffney were VERY competitive than most other comparable sources and purchased from them.
Thats true...but you could never order the parts directly from FL when you called the tech support line anyways.
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Old 11-28-2022, 06:58 PM   #6
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That is correct. Freightliner 24/7 (Tech Support) and the parts department in Gaffney are two separate entities.
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