Journey with Confidence RV GPS App RV Trip Planner RV LIFE Campground Reviews RV Maintenance Take a Speed Test Free 7 Day Trial ×
RV Trip Planning Discussions

Go Back   iRV2 Forums > THE OWNER'S CORNER FORUMS > Thor Industries Owner's Forum > Keystone
Click Here to Login
Join iRV2 Today

Mission Statement: Supporting thoughtful exchange of knowledge, values and experience among RV enthusiasts.
Thread Tools Search this Thread Display Modes
Old 08-06-2016, 12:26 PM   #29
Senior Member
Join Date: Apr 2015
Posts: 1,442
Originally Posted by jameswbarton View Post

You must have an exemplary dealer or the Michigan ones suck?

I do have a great dealer. Not perfect, but they try hard.

Sorry that you are having so many problems with them.
2014 Raptor 300MP, 2014 Cowboy Cadillac - Ram 3500 Crew Cab Long Bed Longhorn 6.7 Cummins Turbo Diesel DRW 4.10 Rear End, 5588 Payload, Firestone Airbags, Curt Q20, TST507
raineman is offline   Reply With Quote
Join the #1 RV Forum Today - It's Totally Free! RV Community - Are you about to start a new improvement on your RV or need some help with some maintenance? Do you need advice on what products to buy? Or maybe you can give others some advice? No matter where you fit in you'll find that iRV2 is a great community to join. Best of all it's totally FREE!

You are currently viewing our boards as a guest so you have limited access to our community. Please take the time to register and you will gain a lot of great new features including; the ability to participate in discussions, network with other RV owners, see fewer ads, upload photographs, create an RV blog, send private messages and so much, much more!

Old 08-06-2016, 04:55 PM   #30
Senior Member
IC2's Avatar
Join Date: Jun 2010
Location: Upstate New York
Posts: 3,721
Originally Posted by raineman View Post
I do have a great dealer. Not perfect, but they try hard.

Sorry that you are having so many problems with them.
As is mine though the problems with our 343RL have been too minor to travel 150 miles to have him fix though he did paint (very nicely) the faded nose cap at his expense plus replace the leaky Thetford toilet under warranty on the single trip back. The new toilet is still a piece of junk, but that is not Keystone's fault which means a Dometic 300 series is in our future.
Dave W
2011 Ford F250 6.7 Lariat CCLB, Gone but not forgotten
2014 Montana High Country 343RL (sold it!)
IC2 is offline   Reply With Quote
Old 08-07-2016, 10:25 AM   #31
Senior Member
Join Date: Mar 2012
Posts: 255
Here is more to the story!!!

I stopped at a dealer 400 miles away to get some warranty work done this was at 6 months old.

I will even tell you the name and location of the dealer it was Camping World in Robertsdale Alabama I am not bashing this dealer they did all they could before Keystone stopped them from working on the unit. The work they did do was excellent.

When they got the unit in the shop they called me to the service desk and told me they couldnít work on the plumbing system because they had to remove the belly covering and that took several days. When I informed them I had observed the dealer do it in 30 minutes they decided to do the work.

The next call from the service desk was to tell me the service technician needed to talk to me. When the technician started telling me he had the belly down but couldnít get technical information on the system involved I handed the service information out of my briefcase and when he saw it he begged me to let him keep it because Keystone would not allow them to get it from the manufacture of the equipment installed.

The last call from the service desk was to tell me Keystone has told them to stop working on the unit because they would not pay any more. The technician did the best he could before Keystone stopped him from working on the unit. It turned out that some of the parts to the system were installed upside down. Remember the trailer construction is started on the production line with the frame upside down for ease of access to the plumbing and wiring etc.

I have found out since that Keystone does not have any quality control system on the production line and only does was we would call a PDI inspection at the end of the line.

53 years towing experience. Largest load ever hauled on a public highway was 300,000lbs 30ft wide 70ft long and 22ft high max speed 15mph.
3665RE is offline   Reply With Quote
Old 08-08-2016, 07:16 AM   #32
Junior Member
Freightliner Owners Club
Join Date: Jun 2012
Location: Frankenmuth Michigan
Posts: 26
I hope you got yours fixed. When I had to sign a waver relieving the selling dealer of all warranty responsibility I should have backed out of the deal. Obviously the Largest Privately owned RV Dealer had too many losing lawsuits with customers on Keystone products to have this policy.

I see little evidence of Quality Control in the build of my coach. Many screws driven at 40 degree angles, fit just a little off, drain pipes obviously badly glued and leaking,

So far every contact with keystone has been a brush off or no response. I have hopes they will complete the needed repairs.

It is also irritating that many owners want to deny my shoddy treatment by Keystone. Of course many of their coaches were made many years ago and are not typical of today's models. I am sure the quality varies greatly from build teams.
jameswbarton is offline   Reply With Quote

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

Similar Threads
Thread Thread Starter Forum Replies Last Post
Montana High Country jackson47 5th Wheel Discussion 8 01-20-2012 10:28 AM
new high country 299 rks dretired New Rig Show-Off! 4 09-08-2011 08:08 AM
Montana LLC's, a Heads Up wnytaxman General Discussion 75 04-29-2011 10:31 PM
Reese High Performance or Strait-Line HD and anti-sway bars? marcv Trailer Towing and Tow Vehicles Discussion 3 08-23-2010 12:51 PM
Info on High Country RV Park, Clay Springs, AZ? SeeTheUSA Camping Locations, Plans & Trip Reports 4 11-20-2008 04:46 AM

» Featured Campgrounds

Reviews provided by

All times are GMT -6. The time now is 01:13 AM.

Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2023, vBulletin Solutions, Inc.