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Old 02-22-2012, 02:12 PM   #393
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Update on Warranty Work/Etc

I have not been on here in a while but I wanted to give everyone an update of my 2012 321res that I purchased about 10 months ago. I bought the camper from Pete's RV and had it shipped to me since it was such a GREAT deal and no dealer near me could even come within $10,000 of what Pete's sold it to me for. I took it for warranty work to a dealer about 2 and a half hours from me that agreed to do warranty work initially and then changed their mind once I dropped it off and they saw my list of about 20 things to fix. Needless to say, I was not happy about them telling me that they would NOT fix it after they already agreed. Long story short, I raised hell and they ended up doing the work.

To my surprise and the dealer's surprise, Keystone approved about 20 of my 22 gripes. I won't go into detail on every single item but I will ellaborate on the ones most people here are having a problem with. (To be honest, some of the things on the list were due to my stupid human error and not being careful enough. After all, it's a camper and not a house that can withstand more "wear and tear!")

1. Kitchen Table rubbing counter -- as others have mentioned, they moved the table closer to the window and it no longer rubs -- they also fixed the spot that was worn on both the table and the counter -- like others, I now have problems putting the blind up and down by the kitchen table but what are you going to do? Had to trade one vice for another. I honestly never really use that blind and when I do, I'll just have to be more careful.

2. Mattress sagging -- The solution to this was adding additional springs to the mattress along with the board it rests on. I can't attest to how good this will work but will keep you posted when camping season comes. If this doesn't work, I'll chuck the mattress and find another one for a good deal that is actually comfortable.

3. Carpets soaked after rain -- apparently, adjustments had to be made in 4 places on all 3 slides. I don't know the details of everything they did but I can tell you that after a good rain, the carpets were completely dry. I'm hoping it stays this week. The wet carpets were my biggest concern with this camper!!

4. Wallpaper bubbling -- Keystone approved new wallpaper bordering throughout the camper. The dealer used an adhesive that will actually stick (or so they say -- we will see)

5. Bathroom and Bedroom doors hard to open and shut -- The dealer must have shimmed the doors cause they open and shut without a flaw whether level or unlevel!

While they were doing warranty work, I opted to have a 2nd a/c unit added to the bedroom. We camped at quite a few campgrounds this past summer in over 90+ degree weather with no shade and the one unit was not cutting it. Although my unit was not prewired for the 2nd unit, the dealership was able to tie into the exisiting wiring and make it ducted. I have a separate thermostat in the bedroom. I can't wait to try it out this summer!!!

Let me know if you have any questions.... Overall, I'm still very satisified with the camper and would definitely purchase it again. Just like a brand new house, it has kinks that have to be worked out. This is a basically a home on wheels so I know things will break over the years!
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Old 02-22-2012, 02:17 PM   #394
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Originally Posted by martyf View Post
WE live In hot humid south, soooo when I was offered a second AC in the bedroom for 750$ I jumped!!! the main unit will be a 15000 btu and the second over the bedroom is a 13500
Wow!!! $750 for the 2nd a/c was a steal!!!! I think the dealer screwed me on mine but what can I do at this point! I have the 15 btu one in main area and got the 13.5 btu in the bedroom as well. I can't wait to try it out this summer!! I can tell you for a fact that one a/c in this camper in temperature over 90 degrees is not going to cut it during the day UNLESS you get a shaded site EVERYWHERE you go. We do a lot of beach camping so that means camping with absolutely NO shade at all. The one 15BTU just couldn't keep up with it!
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Old 02-23-2012, 12:40 AM   #395
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well now I have a request. I still haven't ordered my RES321, I am not completely satisfied with my choices. I have seen the RES with the silver sage interior, Does any one have pictures of the Walnut and the Oxford decor? If you can post the pictures. Not sure the brochure really brings out the true colors. thanks
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Old 02-23-2012, 05:53 AM   #396
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Hey golfpro,

Here is a picture of our RES looking back towards the entertainment center and of the kitchen area with the walnut interior. If you want some more in their original size, PM me and I'll send you more.

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Old 02-23-2012, 07:47 AM   #397
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Hey golfpro,

Here is a picture of our RES looking back towards the entertainment center and of the kitchen area with the walnut interior. If you want some more in their original size, PM me and I'll send you more.

I have the walnut interior too and I like it a lot!!!
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Old 02-24-2012, 01:02 AM   #398
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does this TT have a water filter?
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Old 02-24-2012, 07:33 AM   #399
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No...I actually put one of those kitchen faucet type filters (table-top) in that we had in our last trailer. Only use it for coffee and filling reusable water bottles. Used to have one of those filters that you put in line before the city water inlet, but was just another thing that I had hook up.

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Old 02-27-2012, 12:22 AM   #400
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Hey Grizz,
I see you and I have pretty much the same TV and TT setup with the Equalizer hitch. How do you have your hitch setup? What I mean is, how many washers in for tilt, what holes do you have your L brackets set at, how long is the shank that you are using. The reason I ask is, last weekend we towed the Cougar about 750 miles round trip and had a heck of a time keeping the trailer from swaying. Granted there was a little breeze all weekend, but when a minivan passes me and I can feel it, something is not set up right. I have never had this much sway since buying the trailer last August. When I arrived home and unhooked the tension bars, they were very loose...it seems that I cannot keep those bolts on the friction swivels tight even though I am torquing them to 65 lbs every time that we take the trailer out - and then they always loosen up. Talked to Progress Manufacturing today and Customer Service says to raise the L brackets one notch. Just curious...
Hi Jimmie2 - Ours is currently setup with 5 washers for the tilt and the bolts in the L brackests are in the second and third holes from the top. This means there are three holes below the from. The hitch is 14,000lbs with 1,400 lbs WD bars. We also have the shortbed (6.5') Dodge and a Warn 12,000lb winch on the front.

The Equalizer is a recent upgrade of an E2 by the dealer so we have only pulled the trailer empty with the new hitch 70 miles so far. While the dealer installed the hitch with the current configuration I'm pretty sure I will be adjusting the L brackets up one hole when we get a chance to head out this spring.

So far we have not had any problems with sway with either hitch. We have had one trip from western Oregon into Washington and Idaho and back along the Columbia with winds of at least 30 and 40 mph with no problem.

If you have had no problems until now I would suspect it might have more to do with how you were loaded.
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Old 02-27-2012, 05:57 AM   #401
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Jimmie, we also had the Equalizer E4. Ours was the 1200 system. It was 100% perfect at eliminating sway. I can't remember how exactly it was setup, but we just did what the directions said and had the front of the truck squat equal to the rear. As for loading, we had it loaded lots of different ways, never made an adjustment, and it was always perfect. Sometimes a full water tank, sometimes empty, sometimes with 2300 in the bed of the truck before even hooking up and in every scenario the Equalizer worked perfectly. I'm thinking you don't have enough tension on your bars. Raising the L bracket would be where I'd start.
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Old 02-27-2012, 06:05 AM   #402
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Hey Grizz,
Thanks for the reply! The trailer was loaded just like I always load it. The only thing that had changed was new tires on the RAM - Michelin LT/X's. Like I said, I have moved the "L" brackets up one notch but have not had a chance to take the adjusted rig out for a test spin. Will let you know.

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Old 02-27-2012, 06:32 AM   #403
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Hey thanks Taken,
I'm hoping that raising the "L" bracket will help cause the weight distribution across the truck is great. I'm still wondering why the bolts are always loose though when I unhook. The guy at Progress Manufacturing was telling me that the loose bolts don't really have much to do with the anti-sway part of the equation.... My problem is that my prior Equalizer hitch never was loose when I unhooked. Thanks again!

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Old 02-27-2012, 06:39 AM   #404
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I agree about the bolts. Ours were never loose. Does seem strange.....
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Old 02-27-2012, 07:18 PM   #405
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I have had my bolts come loose on me. I came out from lunch with a bunch of friends of mine and one told me that the bolts were loose on my hitch. hate it when he's right. and sure enough they were real loose and the ball part of the hitch moved up and down with ease. I torqued them real tight I thought, so I had my tech at the dealership do it with a heavy duty air gun. so far so good.
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Old 03-02-2012, 04:41 PM   #406
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Hello & Question about tires

Hi everyone,
New member here but have been reading everything I can about the 321. We just ordered ours a few days ago and should be getting it mid March. We opted for the two recliners and pre-wired/framed 2nd AC unit.

I do have a couple of questions and a concern:
1. Where is the water pump located?
2. Does the unit have front and rear stabilizer jacks or just rear stabilizers and the tongue jack?

My concern:
It looks like it comes with load range D tires which are usually rated around 2150lbs. If that's true, then 4 tires would have a total load rating of 8600lbs which is well below the GWR of 10000lbs. Have any of you had trouble with the stock tires?

Best regards & thanks,
Mike
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